New Mustang - Paint issues that I need help resolving in Orlando Area

[GSKR]

Abrading it off would be last resort.Try some clr at home depot or mdr with a towel over it for 10 minutes and rinse see what you have.Mdr is made from optimum. I have a unorthodox way of removing that and 98 percent of the time it works.

[LSNAutoDetailing]

Agree with GSKR, wool pad and 3m is starting too aggressive. Least aggressive first!

I would start with CarPro Spotless


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[scottmoyer]

Thanks guys. I've reached out to my local Ford dealer to see what Ford Corporate will permit for a repair. If they recommend an outside detailer to get the optimum results, I'll reach out to someone listed here. They took pictures yesterday and opened a case with warranty services. I'll try the CLR option myself before that though. Didn't know I could use that on paint.

[scottmoyer]

I have an update on the water spots. The dealer authorized a local detailer to wet sand and buff the car to remove the marks. He has the car right now and isn't happy with his results. He started with 3000 grit, but the spots remained. He went to 2500, and they were still there. 2000, still there. He went all the way down to 1200, but the marks are still there, all over the car. There is no orange peel left now and a polished area looks like a show car finish, but you can still see the marks in the shine. They've etched into the paint that far!!. I don't know what to do now. I bought this car to replace a car I bought 3 weeks earlier that had been wrecked, and not disclosed at time of sale. The dealer took the first car back, and I worked a deal on this one. Now I have this issue!!! Not sure of my options right now.

[LSNAutoDetailing]

Attorney is your option... wet sanding factory paint is bad. Factory paint is about 4 mils thick. They haven’t left you with much paint. Factory paint thickness is about as thick as a post-it note.

Why a detailer would wet sand factory paint is beyond me. I won’t do it...

Sounds like they owe you a repaint.
Not to rub salt into the wound but you bought a vehicle from a dealer that already sold you a wreck.

Looks like a small claims court filing. Hopefully your previous issue can be used as evidence.


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[scottmoyer]

Latest update...

Ford authorized a repaint on the car. It doesn't qualify for a buyback because the car has never been in service and doesn't meet the requirements for a buyback. They also stated that only a Ford body shop can do the work. I was hoping I could take it to the shop of my choice since my local dealer doesn't have a body shop, but Ford stated that it had to go to another dealer.

The body shop at this dealership sanded down to 800 and the marks were still there. At this point, the clear was virtually gone. The last I heard, 320 was needed to get the marks out of the paint. Thankfully, the body shop is working with me on a custom paint option. I'm not happy having a new car with a total repaint. I only hope they do a good job. I'm hopeful since they use Sikkens paint and not some off the shelf stuff.

BTW, they will be dismantling the entire car prior to paint. The windows are coming out, the bumper covers are coming off, the headlights/taillights, grill, etc are all being removed prior to paint.

[TMQ]

That is great---a full repaint!

If you can---see if they can throw on a little extra clear. That way you'll have a lot to work with during the wet sanding process in getting the
panels as flat as possible. Flatter the panels, greater the gloss!

Tom

[LSNAutoDetailing]

After the repaint, wait the cure time to do any detail work. Then have the entire front (full frontal) wrapped with Expel or Sintek Ultra.


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