Not knocking the product but just pointing out that your customer and many including a nieghbor of mine who is texting me today about this very subject, likely didn't set up the machine to run correctly. That is putting the machine outside the vehicle or inside with a completely fresh air intake attached to it.
People seem to forget that ozone generators need oxygen to breathe in order to convert into ozone gas. Ozone generators proactively introduce new ozone gas into the treatment area to react with odor molecules the air. The higher the quality of air entering the machine the higher the quality of ozone will be created. This includes ensuring that the machine does not breathe it's own product or that the humidity of the air is not high. Doing so will impact the dielectric properties of the plates within the unit. Make sure that there is a supply of clean, dry air entering the machine.
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