Detailer destroyed my leather seats?

[JeffM]

Send them a certified letter stating that your seats are in terrible condition, you want to know the contact info for their insurance company.

Step 2, meet with a lawyer, pay the money to have him send a letter

Get a quote from the dealer to replace seats and follow lawyer's advice.

He's playing stupid games with you, he should win a stupid prize.

[JeffM]

Launch social media assault, yelp, google plus, ect if you get no where.

[PaulMys]

For lack of a better term, That really sucks. I'm sure you take pride in your truck, and to have the seats ruined by a hack business that claims they "don't know who did it" is terrible.

Not rubbing salt into your wound, but this is exactly why I will never trust my truck to anyone but me. Period.

I'm sorry this happened to you. :/

[Eldorado2k]

Attachment 58680
The detail shop claimed they didn't know who worked on my truck or what they used. They did refund my money.

Oh how convenient... And what a big investigation it must take for them to find out which baffoon was working that day.. That's gotta be infuriating. If you don't mind me asking, how much did they charge/refund for that?

[AZpolisher15]

A highly caustic cleaner could have caused softening of the coating. Or grit on a towel that was scrubbed across the seat... or a too-stiff brush. Or someone had a big bunch of keys hanging on their belt loop and slid across the seat while wiping the dash. I suppose the possibilities are many. Sorry, OP. That's a bummer all the way around. I always hesitate to sling allegations, as sometimes accidents happen. But someone failed here. It is a detailing business after all. It's kinda like a doctor not washing his hands after seeing a previous patient. Stuff like that shouldn't happen. And if it does, as a detailer, you fess up and fix it.

[fightnews]

Thank you for the welcome I'll post pics in morning. Detailer claimed seats were already like that. I have no idea what they used. The leather feels different now as if the coating had been removed. The truck only has 23,000 miles so the seats are still fairly new.

unbelievable. When u say it looks worse now does that mean it looked bad before

[GSKR]

I have a 2013 Tundra I took to get detailed. Which I regret now as the driver seat looks worse now. The seat has a bunch of small pieces of leather that are roughened up. It looks like they took a green scotch pad to it. Is there any way to fix this?

Thank you

I would neutralize with water and take your hand and rub the seats and see if those nibs will release.My guess they used a very strong caustic cleaner.

[GSKR]

Time for some new seats hopefully he is insured.