Incredible Customer Service from Autogeek

[ugafiredawg]

Been lurking this forum for quite some time. I have learned a lot from the expertise here! And I have discovered what great customer service Autogeek provides. I realize this may not be the most appropriate "topic area" to post this, but I figured it gets better "traffic" than the "customer experience" area and wanted to be sure everyone is aware of how well AG takes care of their customers.

Long story short, I had ordered a dozen of the yellow junior microfiber towels two weeks ago. Upon opening the package, I noticed they were made of a different material than the ones I had previously ordered at the beginning of the year. These new ones had a far thinner feel and less dense nap. I called AG and was told that these are the NEW version due to previously complaints of lint. I thought, ok, I'll give them a shot. Fast forward to removing my application of WG DGPS with these new towels....what a mess. There was hundreds of very fine fibers left behind. (I had washed the microfiber towels twice prior to use.) Needless to say, I was less than thrilled.

But a quick call to AG and I was taken care of. AG offered to ship me a replacement order of a dozen of the purple microfiber towels, (nice upgrade to the yellow) and allowed me to keep the lint ridden yellow ones to use for door jams, engine details, etc.

Thank you for the awesome customer service AG!!

[driverman1]

Always the best customer service from AG. I had a similar situation years ago and they also up graded my towels. Autogeek is the best.

[FUNX650]

...to AGO.

Which also means:
Welcome to the true definition of Customer Service!!


Bob

[Mike Phillips]

Thanks for sharing your experience and welcome to AGO!

[ugafiredawg]

Thanks for sharing your experience and welcome to AGO!

Thank you! I have learned so much here and I purchased and read your book from cover to cover twice now lol. The knowledge I gained here can clearly be seen in the results of my detail on my new truck!