Customer wants me to fix his broken window?

**Mach1USMC** · 08-18-2014, 09:43 PM

That's crazy! He's def trying to scam you. And I wouldn't give him a dime nor would I touch anything else of his. If he tries to trash you on public/local forums, I'd expose him for the tool that he is. MOST get what normal wear and tear is and will quickly turn on him (although it seems a few in this thread are struggling with the concept) Maybe even explain what libel is- that might get his attention.

**HD.Detailing** · 08-18-2014, 10:00 PM

just ignore him and do not do any more details.

**geekdout** · 08-18-2014, 10:02 PM

The only way I see you being responsible other then if you damaged it yourself is if he told you not too open the window and you did. Even then your not really responsible you just look really stupid.

I think it would have helped your cause to take some pictures of the damaged part. The pictures might be pretty helpful if you find out he is posting bad reviews about you somewhere.

**longdx** · 08-18-2014, 11:12 PM

I had a similar problem detailing a late 1990's VW Jetta (apparently a common problem with faulty window regulators). Fortunately, I was doing this detail as a favor for a friend and he understood (His VW suffered a multitude of quality control problems)

**L67James** · 08-19-2014, 01:34 AM

Originally Posted by geekdout

The only way I see you being responsible other then if you damaged it yourself is if he told you not too open the window and you did. Even then your not really responsible you just look really stupid.

I think it would have helped your cause to take some pictures of the damaged part. The pictures might be pretty helpful if you find out he is posting bad reviews about you somewhere.

As it happens I did take a photo of the damaged part

Yeah after sleeping on it I've decided to stand firm and politely refuse to offer any compensation. People like this need to learn that they can't get everything for cheap or free just because they complain.

**Charger12** · 08-19-2014, 06:56 AM

Originally Posted by L67James

As it happens I did take a photo of the damaged part

Yeah after sleeping on it I've decided to stand firm and politely refuse to offer any compensation. People like this need to learn that they can't get everything for cheap or free just because they complain.

Good for you my friend!!!!!!

**scrubs147** · 08-19-2014, 07:18 AM

Originally Posted by L67James

As it happens I did take a photo of the damaged part

Yeah after sleeping on it I've decided to stand firm and politely refuse to offer any compensation. People like this need to learn that they can't get everything for cheap or free just because they complain.

Just in case he does post a bad review, you can always do a rebuttal using this photo.

**L67James** · 08-19-2014, 08:26 PM

Ok so the issue is resolved for now.

I went to his business to speak to him in person, politely declined to pay for his window which he came to his senses about. He did however have a few issues with the detail (some dressing overspray) which I told him I'm happy to fix for him as that is part of my work.

Thanks for all your help guys, greatly appreciated!

**FUNX650** · 08-19-2014, 09:07 PM

Originally Posted by L67James

Ok so the issue is resolved for now.

I went to his business to speak to him in person, politely declined to pay for his window which he came to his senses about. He did however have a few issues with the detail (some dressing overspray) which I told him I'm happy to fix for him as that is part of my work.

Thanks for all your help guys, greatly appreciated!

Thanks for the update!

I'm glad that both sides were motivated:
"To get the deal done"...
Also glad that the finalizing of the "negotiations" wound up
being very amicable.

Bob