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[Mantilgh]

This is one week point of AG that I would think could be fixed with any modern day customer service system. Lowest man on the pole gets the job of answering "contact us" emails.

A long time ago I worked customer service for a strictly online company. Once logged into the system you where force feed emails of this type. No email went unanswered.

Maybe they should put "Please do not respond to this email" with their automated ones, and give an address in in which to respond to.

[BM1024]

Sorry to hear of the OP's difficulty. However, I have had no problem with email support from AG.

Heck, Nick was on vacation a while back and apologized for not getting back to me within 24 hours about an order I had placed. OH! Did I mention it was a special discount for your birthday that I was asking about??

So, come on dude. Don't bash a great company like AG.

Go elsewhere for care care products and let us know how you make out.

I have - and been treated better. Emails returned with the hour - not ignored.

[Detailsbydaniel]

The customer service is just weak period in my opinion

[custmsprty]

The customer service is just weak period in my opinion

Now that you've vented your frustration here, there etc, do you feel better? Or are you going to keep grinding the axe?

[PaulMys]

I have - and been treated better. Emails returned with the hour - not ignored.

More power to you. I'll stand by my comment, and stay with this company that has done nothing but bend over backward to please me.

[ScottB]

There is a PM feature on this forum that can be used to send comment to Nick directly. I have seen multiple emails replied to daily on my visits to the warehouse. I cannot explain why one person's would be missed or removed. As offered before, sometimes if something appears wrong its best to take a moment and call.

Autogeek tries hard to value each and every client. I will share post with leadership and owner to help improve service where possible.

Post is being closed ....