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  1. #11
    Regular Member
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    Nov 2014
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    Re: A little BRAG on FLEX

    I'm going to pull the plate off tomorrow and check it. Warranty is up in a month.
    I imagine yours would be covered as well, especially with your previous BP issue. Jodi (representative I spoke to) was a complete pleasure to deal with!

    Quote Originally Posted by VISITOR View Post
    nice to see a company back their product and in a prompt manner. more companies should take note and learn that customer service is as important as the product(s) themselves. congrats!
    Absolutely agree. I couldn't be happier!
    Brandon Visser | 269-569-1900 | b5visser@live.com
    Owner/Appearance Specialist | @domainappearance

  2. #12
    Super Member DaveT435's Avatar
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    Re: A little BRAG on FLEX

    Thank you for posting this information. I called today and asked about the problem. She asked if I had any problems with the machine and I told her about the broken backing plate. She asked me for the serial number and she's shipping a new one today. I didn't even have to tear the machine down.
    2015 F-150 Crew Cab Lariat
    2016 Chevrolet Camaro 2SS

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  4. #13
    Regular Member
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    Re: A little BRAG on FLEX

    Quote Originally Posted by DaveT435 View Post
    Thank you for posting this information. I called today and asked about the problem. She asked if I had any problems with the machine and I told her about the broken backing plate. She asked me for the serial number and she's shipping a new one today. I didn't even have to tear the machine down.
    My pleasure! Glad they were able to take care of you as well!
    Brandon Visser | 269-569-1900 | b5visser@live.com
    Owner/Appearance Specialist | @domainappearance

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