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  1. #1
    Super Member garyg7133's Avatar
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    Upcoming Project - Dealer Ruined Brand New Kia

    Got referred to a client yesterday after the dealer "detailed" his brand new Sorento while he was finishing the paperwork. Dealer didn't even offer to fix it (can't imagine why). Told him to find someone and they would reimburse him.

    Dealer then hemmed and hawed about the price at which time I composed a terse email for the client to copy the dealer on. It basically stated that the dealer is more than welcome to shop around but advised the client to contact Kia USA and escalate the complaint as the dealer damaged the vehicle pre-delivery. They changed their tune immediately. Car gets dropped off with me on sunday and I'll post the results.
    Attached Thumbnails Attached Thumbnails Upcoming Project - Dealer Ruined Brand New Kia-resized_20191103_123846-jpg   Upcoming Project - Dealer Ruined Brand New Kia-resized_20191103_123835-jpg   Upcoming Project - Dealer Ruined Brand New Kia-resized_20191103_123827-jpg  

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  3. #2
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    Re: Upcoming Project - Dealer Ruined Brand New Kia

    Quote Originally Posted by garyg7133 View Post
    Got referred to a client yesterday after the dealer "detailed" his brand new Sorento while he was finishing the paperwork. Dealer didn't even offer to fix it (can't imagine why). Told him to find someone and they would reimburse him.

    Dealer then hemmed and hawed about the price at which time I composed a terse email for the client to copy the dealer on. It basically stated that the dealer is more than welcome to shop around but advised the client to contact Kia USA and escalate the complaint as the dealer damaged the vehicle pre-delivery. They changed their tune immediately. Car gets dropped off with me on sunday and I'll post the results.
    Dang, I wouldn't have even taken it at that point and I definitely would complain to someone. Idk what I would do to be honest I would have been angry to say the least. Things might get ugly. I have a sorento so this hits close to home.

    Idk why so many dealers are attempting to do this stuff. Why do they all have rotaries and cutting pads within reach of these untrained detailers and lot boys? You hear more horror stories about new and used cars you would think they would find away to avoid this by now.

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  5. #3
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    Re: Upcoming Project - Dealer Ruined Brand New Kia

    They shouldn't have such easy access to anything more then a DA and a finishing pad IMO. It all falls back to the manager/owner they should know better. at this point.

    You shouldn't need to use a rotary or a heavy compound on a new vehicle once it leaves the factory.

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  7. #4
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    Re: Upcoming Project - Dealer Ruined Brand New Kia

    Thats the way to do it fightnews. Well done.

    Let us know/share the progress on the transformation.

  8. #5
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    Re: Upcoming Project - Dealer Ruined Brand New Kia

    That’s just complete neglect and from shear laziness. I worked with these kind of guys years ago.

  9. #6
    Super Member garyg7133's Avatar
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    Re: Upcoming Project - Dealer Ruined Brand New Kia

    The customer closed the deal in the early evening so he didn't see the damage until the next day. They wash it, it looks shiny under the dealership lights and the next day you wake up to a horror.

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  11. #7
    Super Member Sizzle Chest's Avatar
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    Re: Upcoming Project - Dealer Ruined Brand New Kia

    The ole dealer installed swirl option. Looking forward to your results!
    Scott Harle
    Autodermatology
    #autodermatology


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  13. #8
    Super Member PaulMys's Avatar
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    Re: Upcoming Project - Dealer Ruined Brand New Kia

    Quote Originally Posted by fightnews View Post
    You hear more horror stories about new and used cars you would think they would find away to avoid this by now.
    Yes, you would. And I see this every damn day at the dealer I work for. Makes me cringe.

    But........ As mentioned here on AGO in the past, 99% of people have no problem with it (swirl/squirrel like Mike P says).
    It is no coincidence that man's best friend cannot talk.

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  15. #9
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    Re: Upcoming Project - Dealer Ruined Brand New Kia

    This has been going on at dealerships for years. It's mind-boggling that apparently management and worker bees alike are happy to slap a rotary to car paint and not be interested enough to read a single article about how to do it properly. It really does not take that much more effort to do it right.

  16. #10
    Super Member garyg7133's Avatar
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    Re: Upcoming Project - Dealer Ruined Brand New Kia

    What puzzles me the most is that on some level, these workers think that they are doing the right thing by taking a polisher to the brand new cars. I obviously understand that there is a learning curve and certainly on the job training is in order, but whoever this kid is/was will probably catch a lot of heat for this.

    When I recently applied for a F/T detailing job at a dealership, they were excited to possibly be getting someone with experience and who had results to back up my application. It didn't work out because of salary, but you'd think that the dealers would want to set their staff up for success and would want to have a reputation as somewhere that you COULD take your car for detailing.... Ok. I gotta get off the soap box.

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