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    Re: Where do I contact Rupes?

    Have you tried emailing him or the customer support people directly ? The one time I tried sending him a PM his inbox was full but with an e-mail both him and the customer support department were...
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    Re: Ibrid nano issues

    When the issue is over with I certainly will, thanks for the suggestion.
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    Re: Ibrid nano issues

    I daily drive a Series 200 Toyota Landcruiser, so in my case, I would certainly hope it would be more reliable than a Kia Picanto!!

    ...both Mercedes sedans i've owned have been rock solid reliable...
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    Re: Ibrid nano issues

    Not necessarily - when buying cheap items if they arrive broken or last a very small amount of time its not a big deal but when you buy something known for its quality and it arrives broken its a...
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    Re: Where do I contact Rupes?

    I have been since contacted by Dylan and are in the process of sending me a replacement.
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    Re: Ibrid nano issues

    UPDATE: I have been contacted by Dylan and it should be sorted out soon.
  7. Re: RUPES Nano iBrid Short Neck - What's in the Box?

    Heh - the only thing that i've gotten in my very luxurious rupes bag was an ibrid nano that was dead on arrival - 13 emails and a week later and its still sitting on my desk with no concise response...
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    Re: Where do I contact Rupes?

    Yeah - my ibrid nano was dead from the factory and am having a tough time even getting a replacement...sigh...
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    Re: Ibrid nano issues

    Almost a week later and am still getting the run-around from the people at RUPES saying that they will contact the people in Italy to get me a 230v replacement. First they tell me that RUPES USA...
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    Re: Ibrid nano issues

    That is true, however, here is the issue: When I buy from Amazon, I have it sent to a forwarding PO box in Miami which then gets sent to me in South America. Since Amazon only shipped it from its...
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    Re: Ibrid nano issues

    I also realize that the whole shipping situation has nothing to do with RUPES itself but has to do where I chose to live, however, I wouldn't have plunked down the equivalent of almost two month's...
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    Re: Ibrid nano issues

    As per amazon's guidelines I can return it and get a refund, or get it replaced - what I am trying to do is not spend $450 on shipping by the time all of this is over...I don't know if this is normal...
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    Re: Ibrid nano issues

    So far, nothing definitive from the people at RUPES...sigh...
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    Re: Ibrid nano issues

    The issue here is that it would have to be a shipping label all the way from South America - I got an email back from customer support saying that they were forwarding the email to another person to...
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    Re: Ibrid nano issues

    Honestly I have no idea if they are authorized or not. It's these guys but on amazon:

    Steel Image Car, Truck and Boat Care Products RUPES - Detailing Tools : Car Wash Supplies Professional
    ...
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    Re: Ibrid nano issues

    I've emailed them this morning, left the appropriate review on amazon, contacted the seller there, and am now awaiting for replies from people.
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    Re: Ibrid nano issues

    Tried wiggling the battery and the power supply, neither made a difference. The main reason I am avoiding having to send it in is because shipping both ways would end up costing over $300, in...
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    Re: Ibrid nano issues

    https://www.youtube.com/watch?v=tnDfIpy_xwM
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    Re: Ibrid nano issues

    It does not. It starts to spin for a fraction of a second while the green light is on, and then a blinking red light starts flashing...I will upload a video in a second.
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    Ibrid nano issues

    I recently purchased an ibrid nano brand new off Amazon and had it sent to me in South America - when I charged the batteries I will put them in and I get the flashing red light as if it were a dead...
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