I completely agree with your assessment. I have actually had 3 bad dealing with their customer service. All 3 were eventually taken care of satisfactorily, but no real apology! As for the telephone...
OPENED:
Griot's One-Step-Sealant AOI about 1/2 full
Griot`s dried on wax remover 8oz. At least 7.5oz left.
Chemical Guys Sprayable Leather Cleaner/Conditioner about...
I appreciate your sarcasm but if you read some of the earlier posts you will see that I'm not the only one that has never had anybody answer when I call.
I see the not responding to emails isn't an isolated incident. It's unfortunate...
If they get their customer communication under control they will have a top notch business, until then I can't give...
It's not an issue of the emails not getting through. I had 2 different shipping issues the end of last year. Both instances I emailed and attempted to call numerous times. No response. In both...
Unfortunately this has been my experience as well. I love their products, good prices with discounts, and excellent forum - but their customer response / communication is horrible. I have had many...
I hope this is what I receive too. I just got an email reply and they said "a few mystery boxes went out without the detailers bag. We will correct this immediately"
The detailers bag still won't...
I hope they come through for me, they have messed up 4 orders in the last few months with me. I'm getting dangerously close to just finding someplace else to make my...
What did they do to fix it? Who did you email, because they seldom answer my emails...
I got mine today and it's the same as the picture above - no bad and NOT worth the money!!!
Like others have...
I have a Grit Guard Universal Pad Washer that I've used twice. It works awesome, but I quickly realized that it wasn't feasible for me when I'm only maintaining my vehicles lol. I'd trade it for a...
For the record my initial post was serious, I know Autogeek will be watching your review thread. I was posting it to be helpful. Having a minor misprint in the warnings is opening the door for a...