Do you have black paint on your pad? If you do that means you went through the clear coat.
If you don't have black paint on your pad then it's possible this car has had X-Kote or RestorFX applied to...
It looks like the soap is drying up on the car before he gets a chance to rinse it. He's taking too long and letting the soap sit there and dry up. I suggest soaping and rinsing one panel at a time...
I'm not as experienced as some of the guys here but I do work on a lot of soft black paint. I've narrowed it down to 3 things.
A) Your polish is too aggressive and is causing marring
B) Your polish...
Yeah it's not necessary. Most cars now come covered with plastic and heat shields from end to end and come undercoated from factory. The only parts exposed are the exhaust and control...
I'm the head detailer for a dealership and a lot of other dealerships bring their cars to me and I deal with a lot of pro packs (paint protection, fabric protection, leather protection, rust...
Looks like a wipe on clear coat or something. We have X Kote and RestorFX in my area and I heard it's a pain in the ass to polish. Might be similar to Optimum's Clear Coat Restorer.
Disconnect the battery, cover the MAF sensor, cover the alternator. You already have a plastic engine cover protecting coils etc. so you should be fine. Spray APC/degreaser, agitate, rinse, dry,...
I was detailing a Hyundai Genesis last week and after washing and claying the car I proceeded to compound the car. I did a test spot with a 5 inch microfiber pad and Ultimate Polish but it wasn't...