-
Rupes LHR15ES stopped working
Bought the Rupes LHR15ES couple years ago and used only for 2 personal car details. I haven't turned it on for over a year and today I plug it in and doesn't turn on - nothing happens when pressing the switch. Anything to look for or can it be repaired?
-
Super Member
Re: Rupes LHR15ES stopped working
Could be the brushes. You can always contact Rupes to figure out what is wrong with it.
Have a problem with a RUPES polisher or product?
-
Super Member
Re: Rupes LHR15ES stopped working
For $85 which includes round trip shipping, I believe Rupes will take care of that for you if it's not the middle of the tool that's the problem.
Service Requests - RUPES USA
-
Re: Rupes LHR15ES stopped working
Anyone else experienced with fixing tools know what could be wrong? Nothing happens when i pull the switch. Rupes won't fix it I talked to them already.
-
Super Member
Re: Rupes LHR15ES stopped working
Have you tested the power cord?
-
Re: Rupes LHR15ES stopped working
Originally Posted by
bmwgeek
Anyone else experienced with fixing tools know what could be wrong? Nothing happens when i pull the switch. Rupes won't fix it I talked to them already.
Wow, where's the Rupes customer service? Did they say why they won't even attempt to fix it? I doubt it's the brushes after two uses, but that is unacceptable on Rupes part.
-
Super Member
Re: Rupes LHR15ES stopped working
That’s the first time I’ve ever heard a negative about Rupes customer service. What was their reason for not repairing the tool, especially without an examination? There must be more to this story. Please elaborate.
-
Post Thanks / Like - 0 Thanks, 1 Likes, 0 Dislikes
-
Super Member
Re: Rupes LHR15ES stopped working
Originally Posted by
The Guz
I read that thread and come away confused.
Customer service is not simple. It takes commitment from the top. If there are no incentives or rewards for delighting customers then employees will be motivated to prioritize other things. It has to come from the top as a priority. That takes money and effort. You can't do customer service in your spare time. That is better known as customer disservice. If it is not a priority then it needs to be clarified as such and if it is a priority the results will speak for themselves.
When you are spread thin you need to get the word out how to contact customer service. Personal E-Mail boxes coupled to people is probably not optimal. Quick response requires someone watching for interrupts and servicing those interrupts in a timely manner.
When I looked at DAs I was not cost-conscious but I was customer-service-conscious. That's why I chose the GG3, G15 and G21. They may not be optimal but I use them 3-4 times/year and that's it. I expect them to live a long and serviceable life. I cannot deal with a 1-year warranty. At 1 year my DAs are barely broken in.
Last edited by Route246; 06-12-2018 at 12:37 PM.
Reason: spelling errors
-
Post Thanks / Like - 0 Thanks, 1 Likes, 0 Dislikes
-
Super Member
Re: Rupes LHR15ES stopped working
I’ve always wondered which tool professional detailers prefer, Rupes, Griots, or other. Most of the videos I watch seem to feature Rupes polishers. Of course just because they are doing videos that doesn’t make them professionals. The brushes on all polishers wear out. Electric motors have been around for over a hundred years so maintenance/repair of a polisher should not be rocket surgery.
-
Super Member
Re: Rupes LHR15ES stopped working
Originally Posted by
RZJZA80
Wow, where's the Rupes customer service? Did they say why they won't even attempt to fix it? I doubt it's the brushes after two uses, but that is unacceptable on Rupes part.
Apple like service hum? That really sucks. Good to know when comes time to buy a new polisher.
Have you searched locally for a tool repair shop? When the cord broke on my Meguiar's polisher, I replaced it myself but could not get the unit back together no matter what I tried. It's a wierd design and it's kinda pressure closed. So I looked around and found a shop that repaired compressors and electric tools. They charged me 40 CAN$ to fix it (that would be about 25 US$) and they also replaced the cheap plastic power cord that the tool came with by a rubber power cord that would be much less likelly to break in the future. To me that is one heck of a bargain.
Bookmarks