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  1. #1
    Super Member HateSwirls's Avatar
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    2 Rupes in 3 years.

    As some of you may know I love Rupes but think I'll have to go separate ways with them.

    First one. Motor went out
    Second one. Vibrated so bad it destroyed the backing plate.

    Tried installing a new backing plate, can't tighten the screw, the center that holds the screw just spins even if I hold the plate in place.

    Here's the things though, I love how the handle for me.

    Yes we do a lot of work in my shop, we have other DA's so it's not like one unit is used.

    Back to my FLEX3401 full time until I decide which one to go with.

    Sent from my SM-G965U using Autogeekonline mobile app
    cajundetailingbykevin.com
    vpcajun@gmail.com

  2. #2
    Super Member PaulMys's Avatar
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    Re: 2 Rupes in 3 years.

    That's unfortunate.

    Like having a Ferrari with a defective engine, and no warranty.

    Kind of useless. IMO
    It is no coincidence that man's best friend cannot talk.

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  4. #3
    Super Member HateSwirls's Avatar
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    Re: 2 Rupes in 3 years.

    Quote Originally Posted by PaulMys View Post
    That's unfortunate.

    Like having a Ferrari with a defective engine, and no warranty.

    Kind of useless. IMO
    Can't kill my Flex but I can't use that darn thing every day. Ha

    Sent from my SM-G965U using Autogeekonline mobile app
    cajundetailingbykevin.com
    vpcajun@gmail.com

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  6. #4
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    Re: 2 Rupes in 3 years.

    I think at this point it's luck of the draw. My BOSS G21 went out after 2+ years of abuse. My Rupes Ibrid went out 2 times in 6mo and that barely got used. Griots is sending me a new G21.

    I purchased a new Rupes Mark ll 21mm and so far it's been great. But for all I know it too could fail.
    IGL Authorized Coating/Kenzo Installer

    Final Inspection Auto Detailing- https://www.facebook.com/FinalInspection

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  8. #5
    Super Member PaulMys's Avatar
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    Re: 2 Rupes in 3 years.

    Quote Originally Posted by HateSwirls View Post
    Can't kill my Flex but I can't use that darn thing every day. Ha

    Sent from my SM-G965U using Autogeekonline mobile app
    The Flex is a beast for sure.

    Never owned one myself, but have used them (Rotary, and most recently the forced at my new job).

    Great machines. Like going to the gym for some.....
    It is no coincidence that man's best friend cannot talk.

  9. #6
    Super Member HateSwirls's Avatar
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    Re: 2 Rupes in 3 years.

    Quote Originally Posted by Justin at Final Inspection View Post
    I think at this point it's luck of the draw. My BOSS G21 went out after 2+ years of abuse. My Rupes Ibrid went out 2 times in 6mo and that barely got used. Griots is sending me a new G21.

    I purchased a new Rupes Mark ll 21mm and so far it's been great. But for all I know it too could fail.
    Let's hope it doesnt for you.

    Both went out on me during summer months.

    Heat factor!

    Sent from my SM-G965U using Autogeekonline mobile app
    cajundetailingbykevin.com
    vpcajun@gmail.com

  10. #7
    Super Member PaulMys's Avatar
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    Re: 2 Rupes in 3 years.

    Quote Originally Posted by Justin at Final Inspection View Post
    I think at this point it's luck of the draw. My BOSS G21 went out after 2+ years of abuse. My Rupes Ibrid went out 2 times in 6mo and that barely got used. Griots is sending me a new G21.

    I purchased a new Rupes Mark ll 21mm and so far it's been great. But for all I know it too could fail.
    Nice that Griot's is sending you a new unit.

    World-class Customer service. I've dealt with their CS many times. Just an awesome experience. Quick responses, and friendly care. Even with a few complaints.
    It is no coincidence that man's best friend cannot talk.

  11. #8
    Super Member DaveT435's Avatar
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    Re: 2 Rupes in 3 years.

    I like my G21. Hard to beat a free repair or replacement lifetime warranty. I just bought a 21 Mark II. I'll run them both and see which I like better. I plan on keeping both of these machines long term. It will be interesting to see how they compare first hand.
    2015 F-150 Crew Cab Lariat
    2016 Chevrolet Camaro 2SS

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  13. #9
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    Re: 2 Rupes in 3 years.

    I'm sure you guys know this, but Rupes offers $85 flat rate repairs the covers shipping both ways on their tools.

    I sent my 21mk2 in last week after it just died in the middle of a job. They ended up replacing the power cord, entire eccentric assy, another bearing, new brushes, and a few other small misc. items. Well over $85 of parts alone!

    I hoping to have it back early next week. Until then, I'll use my backup 21mk2 and Flex XFE7 (which I still LOVE btw).
    Brandon Visser | 269-569-1900 | b5visser@live.com
    Owner/Appearance Specialist | @domainappearance

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  15. #10
    Super Member Rsurfer's Avatar
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    Re: 2 Rupes in 3 years.

    Quote Originally Posted by B5visser View Post
    I'm sure you guys know this, but Rupes offers $85 flat rate repairs the covers shipping both ways on their tools.

    I sent my 21mk2 in last week after it just died in the middle of a job. They ended up replacing the power cord, entire eccentric assy, another bearing, new brushes, and a few other small misc. items. Well over $85 of parts alone!

    I hoping to have it back early next week. Until then, I'll use my backup 21mk2 and Flex XFE7 (which I still LOVE btw).
    Is this during or after the warranty period?

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