Originally Posted by
coolcobramatt
I called Rupes several times, always got forwarded to someone else’s voice mail “who could help” and then no further communication. I emailed customer service from their website, no reply. Believe it when I say I exhausted my options. I even messaged Mike Phillips and he forwarded my contact info (and long email) to this Todd guy. Todd immediately went on my complaint post and defended Rupes but did he get in touch with me as a long time, multi purchase customer? Not a peep.
That tells me their job is to publicly be the face of rupes for the US market and cover up/dismiss serious complaints. Whether or not it’s their job, it’s just good customer service especially when you know your company is dropping the ball. Maybe it’s me but I didn’t think that was alot to ask.