Ibrid nano issues

[fdfretes]

I recently purchased an ibrid nano brand new off Amazon and had it sent to me in South America - when I charged the batteries I will put them in and I get the flashing red light as if it were a dead battery and get the same issue when plugging it straight into the wall. Do you have any idea what the issue could be or if there is something I can reset, could you let me know how I can do that ?

I am currently in Paraguay, South America and there are no rupes tech centers here or anywhere near and shipping it back to the US, and return it here would cost over $300 just in shipping.

I realize in the manual that it states somewhere that if someone applied too much pressure or did several stop/starts that this light could be flashing in that manner...makes me think that someone tested this out improperly before shipping it...

[DZ302]

Does it work correctly minus the flashing red light issue ?

[fdfretes]

It does not. It starts to spin for a fraction of a second while the green light is on, and then a blinking red light starts flashing...I will upload a video in a second.

[fdfretes]

https://www.youtube.com/watch?v=tnDfIpy_xwM

[Justin at Final Inspection]

Trying turning it on and wiggling the battery. If it turns on then the power supply connection inside is loose. Just had to send mine in under warranty for this issue. I would be in the middle of polishing and it would shut off. If I wiggles the battery it would work again.

Rupes sent me a new one under warranty.

[DZ302]

Same issue here...it's got a poor connection for sure...

[fdfretes]

Tried wiggling the battery and the power supply, neither made a difference. The main reason I am avoiding having to send it in is because shipping both ways would end up costing over $300, in addition to the $150 i've already spent getting this down to South America - honestly with all the awesome things i've heard about the rupes machines I went for it expecting for the experience to be flawless and now I am really starting to regret it.

[fdfretes]

I've emailed them this morning, left the appropriate review on amazon, contacted the seller there, and am now awaiting for replies from people.

[DZ302]

Did you purchase it from an authorized RUPES dealer ?

[fdfretes]

Honestly I have no idea if they are authorized or not. It's these guys but on amazon:

Steel Image Car, Truck and Boat Care Products RUPES - Detailing Tools : Car Wash Supplies Professional

https://www.amazon.com/s?marketplace...&redirect=true