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Thread: Rupes Support?

  1. #1
    Super Member Sunshyne's Avatar
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    Rupes Support?

    My trusty 21 is my go to but I would like to send it in to have serviced and given a once over. Do I contact AG or Rupes direct for this?

  2. #2
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    Re: Rupes Support?

    Contact Kevin Brown

  3. #3
    Super Member custmsprty's Avatar
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    Re: Rupes Support?

    GOOGLE is your best friend.

    I googled Rupes Service centers.

    RUPES USA, Inc. repairs Cyclo and RUPES brand tools in Colorado. For RUPES tools only, you have the additional option of repair in Tennessee at our authorized repair center 1 800 Tool Repair. Click to be directed to this company.
    2013 Genesis Coupe 3.8 Track Edition
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  4. #4
    Super Member VISITOR's Avatar
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    Re: Rupes Support?

    unfortunately, that's one thing that rupes is lacking in and that is customer service IME...
    i am the jump starter.

  5. #5
    Super Member Dylan@RUPES's Avatar
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    Re: Rupes Support?

    We can service the tool for you here in our Colorado facility, full factory level repair and build capability in house. Of course there are other options that are great like BuffDaddy if hes more geographically desirable. Either way you can get your tool serviced at a number of places.

    Quote Originally Posted by VISITOR View Post
    unfortunately, that's one thing that rupes is lacking in and that is customer service IME...
    Really? Thats an interesting statement and I'd be happy to discuss it if you would contact me (PM or email dylanv@rupesusa.com) to elaborate on exactly has lead you to feel that way.

  6. #6
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    Re: Rupes Support?

    That is good to know for me personally anyhow

  7. #7
    Super Member dlc95's Avatar
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    Re: Rupes Support?

    I would love to repair polishers...

  8. #8
    Super Member Dylan@RUPES's Avatar
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    Re: Rupes Support?

    Quote Originally Posted by dlc95 View Post
    I would love to repair polishers...
    The basics like cords, carbon brushes, etc are pretty easy if you've got even a tiny bit of DIY handiness in your blood and all the parts are available for purchase either thru distributors or our facility here in Colorado.

  9. #9
    Super Member dlc95's Avatar
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    Re: Rupes Support?

    Quote Originally Posted by Dylan@RUPES View Post
    The basics like cords, carbon brushes, etc are pretty easy if you've got even a tiny bit of DIY handiness in your blood and all the parts are available for purchase either thru distributors or our facility here in Colorado.
    I've done all those types of repairs. I actually enjoy it!

  10. #10
    Super Member rlmccarty2000's Avatar
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    Re: Rupes Support?

    Rupes has excellent customer support. I had a pad problem and it was very quickly resolved. I've never had a Rupes polisher problem and that says volumes on its own.

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