Definatly ticked off with Makita..

I have had my 9227c since 6/07 and about 8/08 the speed control in the unit went fritzo and caused the machine to fail. Now it was only 2 months or so out of warranty when this happened.

I took the machine to a local repair shop (whom I have a seperate customer service problem with) and they kept it for 3 WEEKS!!!. Since it was 2 months out of warranty I had to foot the repair bill. The bill, well it was $80!!!!!!!!!

I think this is a little outrageous. I didnt pay but $170 for the whole damn unit. I would have much rather just got another Makita or a Hitachi.

I want to call Makita customer service and tell them about the problem, and I would really like some sort of resolution to this. I think it's a little crappy that 2 months after warranty, i'm stuck with a $80 repair bill. This happened to my Porter Cable over 1 year after warranty and they replaced my old unit with a brand new one. Now that's customer service.

I have been recomending Makita Rotary's on tundrasolutions for years, but I dont think I will any longer. I have probably convinced 20-40 people to get Makita Rotary's, and it saddens me knowing that the company wont stand behind their products no better than that.

Brandon did you buy that from us?

Here is the number for Makita

1-800- 4MAKITA (462-5482)

Makita - Contact Us

Sadly, no I didnt. I bought it from Coastal Tool b/c my father has an online account with them for our Construction Buisness.

I wished I had tho lol

Quote:

---

Originally Posted by Brandon1

Sadly, no I didnt. I bought it from Coastal Tool b/c my father has an online account with them for our Construction Buisness.

I wished I had tho lol

---

I wish you had too, I could have help take care of you!:(

They basically told me that there was nothing they could do aside from asking the engineers to check on the product.

I was honestly trying to get something done about this so nobody else has to get stuck with a $80 repair bill like i've done.

I told him that I would no longer be recomending the product and my next buffer will be a Hitachi or Flex.

Quote:

---

Originally Posted by Brandon1

They basically told me that there was nothing they could do aside from asking the engineers to check on the product.

I was honestly trying to get something done about this so nobody else has to get stuck with a $80 repair bill like i've done.

I told him that I would no longer be recomending the product and my next buffer will be a Hitachi or Flex.

---

Go Flex! :righton:

send a Better Business Bureau Complaint requesting the refund, its gotta get to some at the top of the customer service chain to get a refund.