Very Displeased with Ibrid
So let me start this off by saying I am waiting for a call back from a tech supervisor but I still want to share my displeasure with this tool.
Back in November of 2016 I purchased the new short neck kit. I used it a little bit during November when I was in Florida detailing. After that it pretty much sat the next 4 months during winter. At the end of April I was in the middle of a job and the power started cutting in and out. So I placed a call to Rupes and they were very pleasant to deal with and offered to send me a label to send it in under warranty. They got the tool about 7 days +/- and sent me notification on May 2 stating they were sending me a new one at no charge. One of two of the connection points was loose and causing the issue.
Fast forward to today. I have had the new warrantied unit since beginning of May. So 4 months of actual use and guess what. Same thing starts happening. Now I will say that up until today I have been using it mainly with the batteries with no issues. Today I was using it with the AC power supply. Today I have a 63 VW bug that is a very important job and the Ibrid really comes in handy for this vehicle and now I won't be able to complete some of the intricate polishing. I thought maybe my power supply is bad or acting up so I unplug it and switch back to batteries and still the same issues. My honest thought is that the power supply is too big and heavy for the little prongs inside and if you bump it the weight causes the prongs to come loose. Just my thought.
Either way I am not very happy at all as I have a 560$ tool that has gone down 2 times since April that I cannot depend on at all now. IF they warranty it again at this point I will be probably selling it and going back to a Flex PE8.
I'm sure all the Rupes faithful will come in and chew me out but hey I am speaking truth here. The first time it happened I chalked it up to just bad luck. Now it's unacceptable.
Most who know me know I wouldn't go a post something like this at all but just do some research before you go and drop 560$
Sorry for the rant everyone. I'm
Re: Very Displeased with Ibrid
Definitely interested in how this turns out. I've had mine for many months and while I don't use it all the time, I will be pretty upset if it gives me any issues in the future. Way way to pricey of a tool to have any problems with.
Re: Very Displeased with Ibrid
Three strikes and your out, give them another chance. I've had computers, Iphones, printers and power tools fail more than once. Oh, did I say cars.
Re: Very Displeased with Ibrid
I'd be upset as well. Hopefully Rupes takes care of you.
Re: Very Displeased with Ibrid
Justin, please keep us posted on this I'm Rupes will have this corrected for you
Re: Very Displeased with Ibrid
Quote:
Originally Posted by
pdqgp
Definitely interested in how this turns out. I've had mine for many months and while I don't use it all the time, I will be pretty upset if it gives me any issues in the future. Way way to pricey of a tool to have any problems with.
Quote:
Originally Posted by
Rsurfer
Three strikes and your out, give them another chance. I've had computers, Iphones, printers and power tools fail more than once. Oh, did I say cars.
Quote:
Originally Posted by
fly07sti
I'd be upset as well. Hopefully Rupes takes care of you.
Quote:
Originally Posted by
atgonzales
Justin, please keep us posted on this I'm Rupes will have this corrected for you
I will keep it updated. I'm sure it will be covered but regardless of that I'm not sure I can trust it now. I would expect my BOSS G21 or Adams swirl killer mini to malfunction as I pound on them. Definitely wouldn't expect a very expensive specialty tool to have this issue so often.
Re: Very Displeased with Ibrid
there's some points this gentleman brings up about the Ibrid that opened my eyes as well...
https://www.youtube.com/watch?v=4WY9I-hifBE
Re: Very Displeased with Ibrid
Quote:
Originally Posted by
Justin at Final Inspection
I will keep it updated. I'm sure it will be covered but regardless of that I'm not sure I can trust it now. Definitely wouldn't expect a very expensive specialty tool to have this issue so often.
just goes to show you that any man made tool (or anything else for that matter) can be subject to problems at any given time by any company. sorry to hear justin...
Re: Very Displeased with Ibrid
Here is a quick video showing exactly what it is doing. Had my thumb on the switch the whole time. Speed 4 I believe.
https://youtu.be/0yHMUjEZkfg
Re: Very Displeased with Ibrid
I thought it was cool when it came out and purchased one.Takes to much time to polish with it so I really don't use it that much.