Originally Posted by
LSNAutoDetailing
A successful business takes 5 to 7 years before you're taking a draw. If you're not turning profit now, I wouldn't take on a shop... Rent, utilities, insurance, security, security cameras, parking spots (yup, you'll pay for those too..) and any renovations that has to be done.
My suggestion is to listen to some of the advice given previously, which seems sound. Another thing to do is use a CRM (customer relation database). I use Zoho CRM, the free version. Every customer gets loaded into the CRM. You can create events, etc..
Every customer you have, including new ones, MUST go on a maintenance plan starting today. You have to set that up front, then you determine what your maintenance packages and frequency will be. Set a reminder and then email or call them to schedule their maintenance. Residual business is key! If you have a customer who trades a lease you say "I will transfer your existing maintenance plan to the new lease".
What about referrals??? Always ask the customer that if they appreciated the service they got, can they please provide two names that you can contact. When someone receives good service, they usually like to tell other people.