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  1. #1
    Director of Training Mike Phillips's Avatar
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    A tip for good phone ettiquette

    A tip for good phone etiquette


    When leaving a voice mail, when saying your phone number, do the person listening a HUGE favor and say the phone number


    S-L-O-W-L-Y


    And say it with pauses in-between the normal number formatting used at least here in the United States. That would be,


    888 PAUSE 888 PAUSE 8888

    That's a set of three numbers followed by a pause.

    The second set of three numbers followed by a pause.

    The third set of 4 numbers and you don't have to leave a pause but might as well and then start a fresh sentence.



    Then repeat it in the same manner slowly. This way, the person listening can easily and accurately, (that's 2 things), write it down and call you back.


    I guess I'm shocked at how fast some people leave their phone number and also simply run all the numbers together without a single pause. In case you've never had to listen and then write down the number of a voice mail before, I'm telling you first hand, it's difficult for the person listening to your message to get all the number accurately when you say them FAST and without PAUSE.


    Thank you...


    Mike Phillips
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  2. #2
    Senior Member Angus's Avatar
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    Re: A tip for good phone ettiquette

    Good tips, Mike. I'd also suggest slowly repeating your name and phone number before hanging up so the person listening has second chance to catch whatever they missed the first time/ doesn't have to replay the message.

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  4. #3
    Director of Training Mike Phillips's Avatar
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    Re: A tip for good phone ettiquette

    My favorite is when the person includes their first and last name PLUS stated their phone number twice at the beginning of the message so just in case you don't get it you don't have to listen all the way to the end of the message to hear the phone number again.


    Mike Phillips
    Director of Training Autogeek & Marine 31
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  5. #4
    Senior Member dlc95's Avatar
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    Re: A tip for good phone ettiquette

    My Dad (who passed a month ago today) was a sales rep in the automotive tool manufacturing industry. I distinctly remember him leaving enunciated, clear messages when calling on colleagues, and customers. In turn I've done the same from his example. Just one of the many lessons I've picked up from him along the way.

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  7. #5
    Senior Member JustJesus's Avatar
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    Re: A tip for good phone ettiquette

    Having a former customer service background, and with the last 15+ years in insurance claims, I have spent countless hours on the phone. Leaving messages and returning messages.

    I've always been good about saying my name, contact number said slowly, short message, name repeated and phone number repeated.

    As a claims adjuster, I find it very annoying when other adjusters would RUSH their messages. Those were the people I'd take my time calling back.

    Worst are the people that leave a message like, "This is John. Why haven't you called me back?!? I want my car fixed!- CALL ME!" --- but, dude, you didn't leave a number!!!

  8. #6
    Senior Member Route246's Avatar
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    Re: A tip for good phone ettiquette

    Depending on if you want something from them or they want something from you, if it is the latter and I can't understand the phone number I delete the message and make sure I tell them I deleted it because their number was unintelligible.

  9. #7
    Senior Member mwoywod's Avatar
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    Re: A tip for good phone ettiquette

    Great point Mike!! Speaking slow and speaking clearly allows your customers (with iphone's) to transcribe the voicemail so they may no have to write it down at all!

  10. #8
    Director of Training Mike Phillips's Avatar
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    Re: A tip for good phone ettiquette

    Mike Phillips
    Director of Training Autogeek & Marine 31
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  11. #9
    Senior Member Rsurfer's Avatar
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    Re: A tip for good phone ettiquette

    Quote Originally Posted by Route246 View Post
    Depending on if you want something from them or they want something from you, if it is the latter and I can't understand the phone number I delete the message and make sure I tell them I deleted it because their number was unintelligible.

  12. #10
    Senior Member FUNX650's Avatar
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    Re: A tip for good phone ettiquette

    Quote Originally Posted by Route246 View Post
    Depending on if you want something from
    them or they want something from you,

    if it is the latter and I can't understand the
    phone number I delete the message

    and make sure I tell them I deleted it
    because their number was unintelligible.





    Bob
    "Be wary of the man who urges an action in which he himself incurs no risk."
    ~Joaquin de Setanti

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