What can be done about a fake yelp review?

**thebamboo23** · 08-31-2014, 10:51 PM

i personally think you handled it 80% wrong

Something like:
"hey John, sorry to hear about your experience, but you are mistaking detailing companies. I am the sole owner/operator and I have no records of speaking with you about your vehicle. Could you please delete this review? It will seriously give my business a negative impact from someone I have never met."

would have been a lot better

**allenk4** · 08-31-2014, 11:07 PM

Originally Posted by thebamboo23

i personally think you handled it 80% wrong

Something like:
"hey John, sorry to hear about your experience, but you are mistaking detailing companies. I am the sole owner/operator and I have no records of speaking with you about your vehicle. Could you please delete this review? It will seriously give my business a negative impact from someone I have never met."

would have been a lot better

I agree 80% wrong

But 180 degrees opposite of your suggested reply

It is always best to assume the Customer is always Wrong