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  1. #1
    Regular Member
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    May 2012
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    AG you sent the wrong order, need help fast

    So today after 8 days of shipping I was finally excited to try my tornador cleaning gun.

    This one:

    Detailer's Z-010 Tornador Car Cleaning Gun Free Bonus

    UPS guy drops off the package, I open it up and turns into

    AG you guys sent my the tornador foamer gun. I checked my order, i did order the cleaning gun not the foaming gun.

    I really needed this for a detail thursday morning. Need it for carpets and dash (smoker).

    Is there anyway you guys can send me a whole new gun, and i will ship the one you sent me back.

    and overnight it or two day ship it or something. I cant reschedule this client.

    Please help?

  2. #2
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    Re: AG you sent the wrong order, need help fast

    No guarantee that anyone from AG will ever see this post. You really need to call or email them. Since you are in a rush, probably best to call.

  3. #3
    Super Member stibuki's Avatar
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    Re: AG you sent the wrong order, need help fast

    For a faster response give Nick or Megan a call in the morning. I would bet they take care of it for you. Don't know what is going on with the warehouse but my last 3 out of 6 orders had an issue. Nick took care of it right away for me.

  4. #4
    Super Member swanicyouth's Avatar
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    Why are you posting here are not contacting someone there directly? This isn't a customer service forum, its a detailing one.

  5. #5
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    Re: AG you sent the wrong order, need help fast

    Okay you all make good points, but I actually sent an email before I posted this, I was just hoping this would be an extra thing because sometimes emails take a few days to respond to. Plus I was going to give a call but have to wait until tomorrow. Thanks.

  6. #6
    Super Member Wors's Avatar
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    Re: AG you sent the wrong order, need help fast

    Quote Originally Posted by GoldBl4d3 View Post
    Okay you all make good points, but I actually sent an email before I posted this, I was just hoping this would be an extra thing because sometimes emails take a few days to respond to. Plus I was going to give a call but have to wait until tomorrow. Thanks.
    Give them a call for sure. No worries, AG customer service will come through.

  7. #7
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    Re: AG you sent the wrong order, need help fast

    Thanks, ugh I just really need this gun for thursday.

    Thanks everyone, feel a lot better now haha. Will they ship it to me that fast though? I think its fair but I hope so.

  8. #8
    Super Member ScottB's Avatar
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    Re: AG you sent the wrong order, need help fast

    call this morning ....


    Scott

  9. #9
    McKee's 37 Product Support
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    Re: AG you sent the wrong order, need help fast

    If you have a question regarding an order, the forum is not the most efficient way to get a response.

    The best way to contact us is by calling (1-800-869-3011). Our phones are on Monday-Friday 9am to 6pm EST.

    I sent you a PM. Give me a call at your convenience.


  10. #10
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    Re: AG you sent the wrong order, need help fast

    Yes nick! Thank you for you help. You guys are truely some of the best customer service I have ever talked to, and to overnight me was fantastic. I was worried about doing this detail thursday, but worries gone.

    Thanks again nick and all AG staff.

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