6" Orbital just delivered, have a question.

[cardaddy]

cardaddy--When I first received my GG6 back a few years ago there were a set of brushes in the box, but no instructions on how to replace them. So I contacted Griots Customer Service. They stated they had been unsuccessful in having their manufacturer eliminate adding the extra brushes to the shipping box and that if I were to replace the brushes it would void the warranty so I should just contact them if I thought the brushes needed replaced.

WOW!!!

You'd think they wouldn't put up a fit over it. I mean... one screw and the housing slides off. The brushes are held in place by a pair of coil springs (like a watch spring). Of course the leads are attached with a small Phillips head.

All in all though I'd bed replacing them would be a 5 minute job.

[Griot's Garage]

Replacing the brushes on the 6" Random Orbital does not void the warranty any more. That policy has been changed We will have instructions on how to change them for those who need them soon (website, via customer service, in the box).

[VISITOR]

Replacing the brushes on the 6" Random Orbital does not void the warranty any more. That policy has been changed We will have instructions on how to change them for those who need them soon (website, via customer service, in the box).

awesome, top notch customer service and response once again!

[hdez]

Where do I register my GG6?

[Griot's Garage]

Where do I register my GG6?

You don't need to register it. It's just a lifetime warranty against defect no matter what. Our customer service reps can assist you or you can fill out the 'returns' sheet on our site.

[JSMet]

I hope you enjoy your new polisher, you got a good one there. Now that the weather is starting to warm up you are going to have some real fun polishing, sealing, and waxing. Geek On!

[briarpatch]

as expected.....top shelf service from Griots...thank you

[ski2]

Replacing the brushes on the 6" Random Orbital does not void the warranty any more. That policy has been changed We will have instructions on how to change them for those who need them soon (website, via customer service, in the box).

Hope I don't ever have to change them as I was instructed to throw them out by customer support when I got my GG6 back a few years ago.

[Avgguy]

You don't need to register it. It's just a lifetime warranty against defect no matter what. Our customer service reps can assist you or you can fill out the 'returns' sheet on our site.

Seriously considering a 6" or BOSS 15. Warranty in effect regardless of where it's purchased new ? Thank you.

Craig