Griots G9 stopped on me part way through polish :(

[oneheadlite]

I checked the brushes, no luck. Fiddled with the cord etc

Calling is hard when I work a lot, they should respond to their emails in a timely fashion (its been 2.5 weeks), it is after all a customer service email.

Understood calling's not always convenient, but I'd still try to hit them during the business day.

I felt left hanging recently when I was emailing back and forth with my bank on a couple questions I had. All of a sudden they went radio silent. Got a reply days later that their system had routed my emails to their spam risk folder.

[Icarus]

I contacted Griots again and they finally replied but said they never got the other emails even though it was literally the same email address, and they replied to them a while back when I asked about the unit getting hot *shrugs.* So hopefully they will take care of me now?...

I also contacted AutoObsessed whom I bought the unit from originally, and they were less then helpful insisting I pay for shipping BOTH ways (I can see paying for it to them, but not return on a warranty item! I'll just deal with Griots directly and shop elsewhere in the future.)

I don't know why it is so hard for places to have decent (not even great) email service anymore. Very disappointing and unprofessional when an email going to customerservice@griotsgarage.com isn't responded to for customer service and help/warranty!

[SNP209]

I contacted both Griots again and they finally replied but said they never got the other emails even though it was literally the same email address, and they replied to them a while back when I asked about the unit getting hot *shrugs.* So hopefully they will take care of me now?...

I also contacted AutoObsessed whom I bought the unit from originally, and they were less then helpful insisting I pay for shipping BOTH ways (I can see paying for it to them, but not return on a warranty item! I'll just deal with Griots directly and shop elsewhere in the future.)

I don't know why it is so hard for places to have decent (not even great) email service anymore. Very disappointing and unprofessional when an email going to customerservice@griotsgarage.com isn't responded to for customer service and help/warranty!

At least you got some sort of response. Hopefully everything works out.

[PaulMys]

I completely understand your frustration, but now that Griot's has responded I'm sure you will get complete satisfaction.

[Icarus]

Everybody raves about their service, hence why I bought the G9 in the first place. Griots was helpful when I contacted them about it getting hot in 2021... we talked about technique, pads etc etc which all seemed to be decent so I let it go as it did seem to get better I thought. I'm hoping this is just an issue being one of the first release models and I just ran into issues later then some with early ones?...

Thanks for the info and reassurance all.

PS: why do email notifications in THIS site STILL NOT WORK???!!!