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  1. #11
    Super Member oneheadlite's Avatar
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    Re: Griots G9 stopped on me part way through polish :(

    Quote Originally Posted by Icarus View Post
    I checked the brushes, no luck. Fiddled with the cord etc

    Calling is hard when I work a lot, they should respond to their emails in a timely fashion (its been 2.5 weeks), it is after all a customer service email.
    Understood calling's not always convenient, but I'd still try to hit them during the business day.

    I felt left hanging recently when I was emailing back and forth with my bank on a couple questions I had. All of a sudden they went radio silent. Got a reply days later that their system had routed my emails to their spam risk folder.

  2. #12
    Super Member Icarus's Avatar
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    Re: Griots G9 stopped on me part way through polish :(

    I contacted Griots again and they finally replied but said they never got the other emails even though it was literally the same email address, and they replied to them a while back when I asked about the unit getting hot *shrugs.* So hopefully they will take care of me now?...

    I also contacted AutoObsessed whom I bought the unit from originally, and they were less then helpful insisting I pay for shipping BOTH ways (I can see paying for it to them, but not return on a warranty item! I'll just deal with Griots directly and shop elsewhere in the future.)

    I don't know why it is so hard for places to have decent (not even great) email service anymore. Very disappointing and unprofessional when an email going to customerservice@griotsgarage.com isn't responded to for customer service and help/warranty!
    Ϣr

  3. #13
    Super Member SNP209's Avatar
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    Re: Griots G9 stopped on me part way through polish :(

    Quote Originally Posted by Icarus View Post
    I contacted both Griots again and they finally replied but said they never got the other emails even though it was literally the same email address, and they replied to them a while back when I asked about the unit getting hot *shrugs.* So hopefully they will take care of me now?...

    I also contacted AutoObsessed whom I bought the unit from originally, and they were less then helpful insisting I pay for shipping BOTH ways (I can see paying for it to them, but not return on a warranty item! I'll just deal with Griots directly and shop elsewhere in the future.)

    I don't know why it is so hard for places to have decent (not even great) email service anymore. Very disappointing and unprofessional when an email going to customerservice@griotsgarage.com isn't responded to for customer service and help/warranty!
    At least you got some sort of response. Hopefully everything works out.

  4. #14
    Super Member PaulMys's Avatar
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    Re: Griots G9 stopped on me part way through polish :(

    I completely understand your frustration, but now that Griot's has responded I'm sure you will get complete satisfaction.
    It is no coincidence that man's best friend cannot talk.

  5. #15
    Super Member Icarus's Avatar
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    Re: Griots G9 stopped on me part way through polish :(

    Everybody raves about their service, hence why I bought the G9 in the first place. Griots was helpful when I contacted them about it getting hot in 2021... we talked about technique, pads etc etc which all seemed to be decent so I let it go as it did seem to get better I thought. I'm hoping this is just an issue being one of the first release models and I just ran into issues later then some with early ones?...

    Thanks for the info and reassurance all.

    PS: why do email notifications in THIS site STILL NOT WORK???!!!
    Ϣr

  6. #16
    Super Member Icarus's Avatar
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    Re: Griots G9 stopped on me part way through polish :(

    Well... finally got it shipped off to Griots ($37.xx )
    Lets see what happens
    Ϣr

  7. #17
    Super Member Icarus's Avatar
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    Re: Griots G9 stopped on me part way through polish :(

    Oh, that was fast, to the USA and back in a hair over a week, nice, thank you Griots

    Wish it didn't cost so much to send to them, but that is the joy of going across the border I guess... I also wish the delivery company didn't leave the return box on the porch IN THE POURING RAIN and not even knock on the door or ring bell when someone was home!!!

    Pity temps here are in the high 35+*C and been above 40+ with the humidity recently I really need to find a garage somewhere to do some work now
    Ϣr

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