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  1. #1
    Senior Member 2wookies's Avatar
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    Backing plate failed

    Took my new G15 for its inaugural run. LC MF pad with plenty of CarPro Clear Cut on the pad and after doing the hood I could feel how hot the machine was.

    Was cruising on speed 5 minimal pressure and kept it moving, not sitting still. Went to blow out the pad and soon as the I hit the air on it the pad and Velcro from the backing plate flew off.

    I know GG will make this right, but I couldn’t believe how hot it got with just doing the hood.

    Backing plate by John Wilkinson, on Flickr

  2. #2
    Senior Member Bill D's Avatar
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    Re: Backing plate failed

    I hope they make it right for you because they didn't make it right for me with a GG6 backing plate that partly disintegrated.

    I had to buy a new plate. This was a few years ago and I remain disappointed with GG's customer service.
    Treat it like it's the only one in the world.

  3. #3
    Senior Member 2wookies's Avatar
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    Re: Backing plate failed

    What’s so frustrating is I’ve been using the same technique for years, now new machine and I smoke a backing plate?! I’ve been using a 21mm machine for years, is the smaller throw that much of a difference?

  4. #4
    Senior Member BSoares's Avatar
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    Re: Backing plate failed

    Quote Originally Posted by 2wookies View Post
    What’s so frustrating is I’ve been using the same technique for years, now new machine and I smoke a backing plate?! I’ve been using a 21mm machine for years, is the smaller throw that much of a difference?
    15mm would get less hot than 21mm. But we’ve heard some say this machine with more power is leading to more heat. And microfiber pads definitely run hot. But maybe they didn’t really fix the BP like they say they did. You’ll get it replaced but sucks that it can happen to someone with a single machine and BP and now you can’t finish the job until they send a new one. That would make me really mad as you want to finish the job you started.
    Bruno Soares


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  6. #5
    Senior Member Bill D's Avatar
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    Re: Backing plate failed

    I really hope they send one free of charge
    Treat it like it's the only one in the world.

  7. #6
    Senior Member 2wookies's Avatar
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    Re: Backing plate failed

    Quote Originally Posted by BSoares View Post
    15mm would get less hot than 21mm. But we’ve heard some say this machine with more power is leading to more heat. And microfiber pads definitely run hot. But maybe they didn’t really fix the BP like they say they did. You’ll get it replaced but sucks that it can happen to someone with a single machine and BP and now you can’t finish the job until they send a new one. That would make me really mad as you want to finish the job you started.
    Got lucky I still have my old G21 with 5&6” BPs

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  9. #7
    Senior Member Sizzle Chest's Avatar
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    Re: Backing plate failed

    Sorry to hear/see this. But glad it happened as you were blowing out the pad and not working on the paint surface!

    Keep us posted.
    Scott Harle
    Autodermatology
    #autodermatology


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  11. #8
    Senior Member 2wookies's Avatar
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    Re: Backing plate failed

    As much as I hate to say this, I think it may be partially my fault. I’m used to a slower/less powerful machine. The old G21 was a 900W 5k OPM unit, new one is 1100W 5300 OPMs. Is there a chance I just had a HUGE learning curve lesson? Is the speed/power that much stronger? I wasn’t even at spd 6, and only used it on the hood.

  12. #9
    Senior Member PaulMys's Avatar
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    Re: Backing plate failed

    Quote Originally Posted by 2wookies View Post
    As much as I hate to say this, I think it may be partially my fault. I’m used to a slower/less powerful machine. The old G21 was a 900W 5k OPM unit, new one is 1100W 5300 OPMs. Is there a chance I just had a HUGE learning curve lesson? Is the speed/power that much stronger? I wasn’t even at spd 6, and only used it on the hood.
    I highly doubt this.

    This sounds like a manufacturing defect, not something an experienced machine user did wrong.

    I'd be interested in any new update from GG about this.
    It is no coincidence that man's best friend cannot talk.

  13. #10
    Senior Member Bill D's Avatar
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    Re: Backing plate failed

    Ask to speak to a manager if they give you crap. That's what I should've done.
    Treat it like it's the only one in the world.

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