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  1. #61
    Super Member Bill D's Avatar
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    Re: Backing plate failed

    I experience so much mediocre service from people who simply don't care in other ( non detailing) areas of life that to encounter this truly lifted my spirits. I sincerely mean it when I say it made my week!
    Treat it like it's the only one in the world.

  2. Likes Rod Kraft, PaulMys liked this post
  3. #62
    Super Member VISITOR's Avatar
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    Re: Backing plate failed

    This is an one example of why i have supported such a great company (Griot's Garage) for well over a decade. Not only great products, but the customer service to back it up. They are car guys/gals just like many on here and have that passion each and every day they put their hard work into GG. Thank You Rod (and Griot's Garage) for taking care of business!

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  5. #63
    Super Member PaulMys's Avatar
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    Re: Backing plate failed

    Quote Originally Posted by VISITOR View Post
    This is an one example of why i have supported such a great company (Griot's Garage) for well over a decade. Not only great products, but the customer service to back it up. They are car guys/gals just like many on here and have that passion each and every day they put their hard work into GG. Thank You Rod (and Griot's Garage) for taking care of business!

    Same here, Allen.

    I have never dealt with a company that has the level of Customer Service that Griot's does.

    I have spent many, many dollars on GG products, and I always feel safe doing so.
    It is no coincidence that man's best friend cannot talk.

  6. Likes Rod Kraft liked this post
  7. #64
    Super Member MarkD51's Avatar
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    Re: Backing plate failed

    My thoughts are this:

    Griots might've taken a bit of a "hasty" gamble with another new manufacturer? But what do I know?

    It's a huge endeavor undertaking such, I wholly respect and admire their efforts. I surely don't wish to see such a good company like theirs take such gambles, and see it cost them with a risk of money and reputation.

    To consider that they have tried very hard to bring products to us folks, and at quite affordable prices to boot.

    At this point, about all I can surmise, is a possible inadequate bonding adhesive on a run of Backing Plates.
    OK, such is correctable, and a manufacturer should not hammer Griots for their probable innocent mistakes if such occurred. These aren't nickels and dimes we're talking that Griots spends but big dollars in investments for their company on the line.

    I know little, but can surmise that Griots have burned the midnight oil to bring such products to market, I admire what they do, and have done. I am a Griots Fan, own 2 of their Polishers, and like their products.

    While such hiccups might sound concerning, I'm sure these folks will step up to bat, and get such issues resolved to their best abilities.

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  9. #65
    Super Member Bill D's Avatar
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    Re: Backing plate failed

    As long as they have employees like Rod Kraft I'm confident they will continue to uphold their reputation for excellence!
    Treat it like it's the only one in the world.

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  11. #66
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    Re: Backing plate failed

    I just sold both of my old BOSS machines. Never a problem, no issues ever. maybe I'm just an old school guy who says if it ain't broke.... What is the real story of why GG switched manufacturers?

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  13. #67
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    Re: Backing plate failed

    I guess I still don't understand why the backing plate is failing. It looks like it's getting too hot-- won't replacing the backing plate with a new one end up the same way?

  14. #68
    Super Member Bill D's Avatar
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    Re: Backing plate failed

    I assume the new one is made of better grade material and that it will outperform the original, defective one
    Treat it like it's the only one in the world.

  15. #69
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    Re: Backing plate failed

    Do we know that? That the replacement is different than the original?

  16. #70
    Super Member Bill D's Avatar
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    Re: Backing plate failed

    All I know is I'm happy I'm getting a new one. I don't think there's anything anyone can do if it winds up behaving the same
    Treat it like it's the only one in the world.

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