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Super Member
Shout out to Griot's
I just wanted to acknowledge the wonderful service @ Griot's. One of my G6's failed. I sent it back in for replacement under the LT warranty. In the box I politely indicated that if my failed G6 could be replaced with a G9, I would be ever so appreciative, and if that wasn't possible - no harm; a replacement G6 would have been all I could have expected. In true Griot's fashion, I was sent a new G9 to replace the failed G6. Honestly what else could you ask for.
I haven't had a chance to do a complete correction with it, but was able to use it briefly w/ a 5" BP. The added power is quite evident, as are the BOSS-like ergonomics. I plan to take it for a full spin this weekend and will report back once I spend a full session with it.
Thank you Griot's for the no-hassle warranty replacement.
Fondly...
ScottH
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Diner thanked for this post
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Super Member
Re: Shout out to Griot's
Say what you want about Griot's, but there is simply no denying that they are completely dedicated to their customer base, and customer satisfaction is the MOST important thing to them.
It is no coincidence that man's best friend cannot talk.
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Super Member
Re: Shout out to Griot's
Indeed Paul!! Refreshing really when most of the world has forgotten about customer service.
ScottH
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Super Member
Re: Shout out to Griot's
Originally Posted by
ScottH
Indeed Paul!! Refreshing really when most of the world has forgotten about customer service.
ScottH
And this is exactly why about 90% of my products are from Griot's.
It is no coincidence that man's best friend cannot talk.
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Super Member
Re: Shout out to Griot's
Just got their latest catalog yesterday. Always makes for great bathroom reading!
Treat it like it's the only one in the world.
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Super Member
Re: Shout out to Griot's
CUSTOMERS FOR LIFE - 100% GUARANTEE
At Griot's Garage, we want you as a customer for life. Everything you purchase from us comes with a lifetime guarantee against defect. We want you to enjoy our quality product for 180 days and have fun with it! If you don't like it for any reason during this time, return it for a full refund or credit. After that, you're covered with our lifetime guarantee against defect, in which we will either repair it, replace it, or credit your purchase price if we are able to do neither. Some items have a life span during normal use and they wear out. Our warranty does not include replacement of such items after normal use.
Of course our guarantee doesn't cover abuse... But you already knew that.
Customers for life. That's our guarantee.
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Re: Shout out to Griot's
Indeed, by far the best customer service I've dealt with in the detailing world. The fact that their polishers and other products are among the best doesn't hurt either.
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Super Member
Re: Shout out to Griot's
Totally agree on Griots Garage customer service, quality products and the G9 which is an excellent machine I am using with excellent results.
Sincerely, Bruce
2015 Ram Big Horn CC 3500 Cummins DRW w/AISIN tranny
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Super Member
Re: Shout out to Griot's
Griots products and customer service are top shelf
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Re: Shout out to Griot's
Will the GG6 still be available or has production stopped?
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