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  1. #1
    Senior Member rangerbay's Avatar
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    Griots customer service is amazing!

    I purchased a 6" da from Griots in 2007. I have used it steadily over the years, and although I have several other machines, this GG6 has been my go to machine.

    The old style backing plate finally wore out, so I called Griots customer service to hopefully get a 5" backing plate for this older generation machine. The rep looked up my order, and then said to send my old machine back to them, and they would replace it. IT COST ME NOTHING, NADA, ZIP, and within a few days, my newest generation GG6 arrived.

    It is quite an improvement on the older generation machine, but their customer loyalty needs no improvement. I can't describe my amazement at what an outstanding company this is.

    If you are ever in the position you need to make a choice between some other brand, or Griots, remember this. They truly care about their customers, and back it up with one helluva warranty.

    Bill

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  3. #2
    Senior Member dlc95's Avatar
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    Re: Griots customer service is amazing!

    Probably the best in the business - period.

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  5. #3
    Member Deep18's Avatar
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    Re: Griots customer service is amazing!

    They really are amazing to their customers and they make some pretty damn good products as well.

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  7. #4
    Senior Member rangerbay's Avatar
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    Re: Griots customer service is amazing!

    Customer satisfaction is such a rare attitude in todays world. Lots of companies preach it, but rarely practice it.

    The very reason I am a loyal customer to Autogeek is their total commitment to their customers. We all are very fortunate to have suppliers like Autogeek.
    So few companies today give a rats ass about their customers, but those of us that detail cars, whether as a hobby or a business, can count on Autogeek to be there for us.

    AG provides us with this forum, moderated by the best teacher in the business. One of the many perks of Geekdom. They support us, and we need to support them.

    Bill

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  9. #5
    Senior Member Route246's Avatar
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    Re: Griots customer service is amazing!

    Just by doing this they probably sold a few more units, more than making up for the cost of sending you a new one. You cannot buy this kind of advertising. Kudos to Griots for taking care of you.

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  11. #6
    Senior Member Bill D's Avatar
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    Re: Griots customer service is amazing!

    Damn, my backing plate split and I had to buy a new one from them. Now I wish I had as good of an experience as you.
    Treat it like it's the only one in the world.

  12. #7
    Senior Member dlc95's Avatar
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    Re: Griots customer service is amazing!

    Quote Originally Posted by Route246 View Post
    Just by doing this they probably sold a few more units, more than making up for the cost of sending you a new one. You cannot buy this kind of advertising. Kudos to Griots for taking care of you.
    Good lesson to learn.

  13. #8
    Senior Member PaulMys's Avatar
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    Re: Griots customer service is amazing!

    Quote Originally Posted by Deep18 View Post
    They really are amazing to their customers and they make some pretty damn good products as well.
    Agreed 100%

    As awesome as rangers post is, it doesn't surprise me. Griot's has never failed to amaze me with either their products or customer service.

    AG/Mckee's products and CS are top notch as well.

    Come to think of it, that's probably why 85-90% of my detailing products bear those two logos.............
    It is no coincidence that man's best friend cannot talk.

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  15. #9
    Senior Member RippyD's Avatar
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    Re: Griots customer service is amazing!

    This is great to read. So glad I bought a GG6 to start rather than something else. I also upgraded to the boss plate. I can't say it doesn't any better job, but I believe it keeps my pads cooler.
    2006 LR3 White // 2014 Boxster Agate Gray // 2012 Sentra Aspen White
    Sealant test resultsxxxxxDilution ratio chartxxxxxWheel cleaner info

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  17. #10
    Senior Member ScottH's Avatar
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    Re: Griots customer service is amazing!

    ....and let me second that with the experience I had last week. My Gen 3 GG6 developed a bad vibration making it unbearable to use for more than 10 minutes. I swapped out the BP and CW and still had the bad vibration. Sent it back and within 10 days had a brand new one. Cannot beat that customer service.

    ScottH

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