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  1. #11
    Senior Member dlc95's Avatar
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    Re: Griots customer service is amazing!

    Quote Originally Posted by PaulMys View Post
    Agreed 100%

    As awesome as rangers post is, it doesn't surprise me. Griot's has never failed to amaze me with either their products or customer service.

    AG/Mckee's products and CS are top notch as well.

    Come to think of it, that's probably why 85-90% of my detailing products bear those two logos.............
    It's just now setting in on me how incredibly... reassuring? This policy of theirs is.

    To be able to send a darn tool back, and get a brand new one in return? Really? No hassles?

    That friend of mine who sent twelve back in three years... No problems returning them to Griot's.

    I would say It's insane, but I can see it really works for them, and I not only appreciate that, I sort of marvel at it. This is where they create loyalty. I also offer a guarantee on my work, and experience a similar degree of loyalty, thankfully.

    Griot's will never lose with this policy.

    Imagine if other companies carried this philosophy.

    Anyways... I'm rambling.

    My mind is blown.

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  3. #12
    Senior Member Bill D's Avatar
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    Re: Griots customer service is amazing!

    Maybe I should've insisted on sending the whole polisher back. Maybe then I would've gotten a replacement backing plate
    Treat it like it's the only one in the world.

  4. #13
    Senior Member PaulMys's Avatar
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    Re: Griots customer service is amazing!

    Quote Originally Posted by dlc95 View Post
    It's just now setting in on me how incredibly... reassuring? This policy of theirs is.

    To be able to send a darn tool back, and get a brand new one in return? Really? No hassles?

    That friend of mine who sent twelve back in three years... No problems returning them to Griot's.

    I would say It's insane, but I can see it really works for them, and I not only appreciate that, I sort of marvel at it. This is where they create loyalty. I also offer a guarantee on my work, and experience a similar degree of loyalty, thankfully.

    Griot's will never lose with this policy.

    Imagine if other companies carried this philosophy.

    Anyways... I'm rambling.

    My mind is blown.
    Yeah, it's sweet to ask a question, or even have a criticism/complaint, and have a response (not a robo one, but from a real live human) in less than 24 hours offering anything they can to make it right.

    Mind blowing is not really an exaggeration when it comes to Griot's CS. Just a fact.
    It is no coincidence that man's best friend cannot talk.

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  6. #14
    Senior Member dlc95's Avatar
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    Re: Griots customer service is amazing!

    Quote Originally Posted by Bill D View Post
    Maybe I should've insisted on sending the whole polisher back. Maybe then I would've gotten a replacement backing plate
    Maybe, but I believe It's assumed that consumables are going to go through a normal wear sequence.

    I just had a backing plate die on me last Saturday. It was the first one I got with my PC back in 2011. It lasted so long because I was always using my Dynabrade or 3M 20206, but that old plate was my favorite. Loved that thing.

    It made it through the job though. The LC plate was on standby just in case though.

    I'm making a display of the old plate. I wish I still had the green, blue, and red Hex Logic pads I started my serious detailing with back in 2013. Someone actually bought those things off eBay, in 2016, and they were toasted!

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  8. #15
    Senior Member Bill D's Avatar
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    Re: Griots customer service is amazing!

    I didn't use the polisher/plate much since I got it. I just think the Florida heat here made it crack. I wish plates were made out of better material than that yellow foamy stuff.
    Treat it like it's the only one in the world.

  9. #16
    Senior Member VISITOR's Avatar
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    Re: Griots customer service is amazing!



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  11. #17
    Senior Member rangerbay's Avatar
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    Re: Griots customer service is amazing!

    Quote Originally Posted by Bill D View Post
    Damn, my backing plate split and I had to buy a new one from them. Now I wish I had as good of an experience as you.
    Did you have an older generation machine with the older style backing plate? Did you buy it from Griots or from a reseller?

    Bill

  12. #18
    Senior Member Bill D's Avatar
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    Re: Griots customer service is amazing!

    Hi Bill

    Yes it's the older machine with the older plate. The plate they sold me is a different color. I got my polisher from Griots
    Treat it like it's the only one in the world.

  13. #19
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    Re: Griots customer service is amazing!

    Had to send my GG6 in back in July. I had a brand new machine at my door in 9 days. Only had to pay the cost of shipping the unit to the repair center.

  14. #20
    Senior Member Bill D's Avatar
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    Re: Griots customer service is amazing!

    I would just say if anyone's backing plate goes, be prepared to have to buy a new one. My experience with Gilmour was much better. I had a foam gun for a little over a year that stopped working. I contacted them and they sent me a new mechanism free of charge.
    Treat it like it's the only one in the world.

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