FLEX XC3401 problem

**killrflake** · 03-11-2008, 10:34 PM

I have yet to have any problem with my Flex back plate and I hope I never will, but I feel confident should a situation occur, the good folks at AG will stand behind use 100 percent. This is one of the perks of dealing with a top drawer company.

**Dieseldan** · 03-12-2008, 12:46 AM

had the same problem and small piece of plastic broke off from mine

did tighten the BP but was bearing down as if I was using a rotary which is not very hard

**gasterus** · 03-12-2008, 02:36 AM

Originally Posted by Meghan

Don't wait for his reply he is not on the forum everyday, call him directly in the morning or call me and we will assist you. Sorry for the problems.

Thanks for chiming in Meghan. I already emailed Dwyane and I believe he already working on it. It is difficult to communicate by phone due to the time difference. I believe AG is reputable company, and thats why I always bought my detailing supplies from AG. I'm just not sure how FLEX will response to this problem.

**mingraygt** · 03-12-2008, 05:39 AM

Originally Posted by MotorCity Honda

For those experiencing this "problem".. can you all 100% say that you tightened the BP prior to use?

You shouldn't have to tighten it. It's brand new!!

**Deep Gloss Auto Salon** · 03-12-2008, 06:46 AM

Originally Posted by mingraygt

You shouldn't have to tighten it. It's brand new!!

Obviously your perception is incorrect as users HAVE had the need to tighten on receipt - keep in mind the units that were shipped out with the new BP were retrofitted by the vendor and NOT flex.. this retrofit COULD lend itself to loose BP's

**Gary Sword** · 03-12-2008, 06:57 AM

I have yet to experience a problem with my Flex. Before I used it the first time I did take the backing plate off just to check it out. I did put it back on tight but it didn't seem to be loose. I never apply much pressure when polishing. I let the machine, pad and polish do the work. If it's not cutting it I adust the speed and/or change the pad and/or polish until I get the right combination to do a good job.

**Pats300zx** · 03-12-2008, 08:13 AM

No issues with mine so far. I have used it on three details with no issues. I did tighten my BP before I used it though.

**RTexasF** · 03-12-2008, 08:49 AM

I hope for all concerned that it's as simple as the plate not being snugged up securely. Am I correct in assuming that a wrench for doing so comes with the product?

**Deep Gloss Auto Salon** · 03-12-2008, 08:53 AM

Originally Posted by RTexasF

I hope for all concerned that it's as simple as the plate not being snugged up securely. Am I correct in assuming that a wrench for doing so comes with the product?

Yes.. it's an allen wrench