Re: A little BRAG on FLEX
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I'm going to pull the plate off tomorrow and check it. Warranty is up in a month.
I imagine yours would be covered as well, especially with your previous BP issue. Jodi (representative I spoke to) was a complete pleasure to deal with!
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Originally Posted by
VISITOR
nice to see a company back their product and in a prompt manner. more companies should take note and learn that customer service is as important as the product(s) themselves. congrats! :xyxthumbs:
Absolutely agree. I couldn't be happier!
Re: A little BRAG on FLEX
Thank you for posting this information. I called today and asked about the problem. She asked if I had any problems with the machine and I told her about the broken backing plate. She asked me for the serial number and she's shipping a new one today. I didn't even have to tear the machine down.
Re: A little BRAG on FLEX
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Originally Posted by
DaveT435
Thank you for posting this information. I called today and asked about the problem. She asked if I had any problems with the machine and I told her about the broken backing plate. She asked me for the serial number and she's shipping a new one today. I didn't even have to tear the machine down.
My pleasure! Glad they were able to take care of you as well!