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  1. #1
    Super Member Perfections's Avatar
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    Why pro detailers don't do business with AG..

    It's been forever since I posted on this forum and there's a reason why. There's a reason why many pros don't post here. There's a reason why many pros don't purchase from AG anymore like they used to. The question is why?? Because Max likes to lose thousands each year? No way you must not know Max.. Then why??

    AG already knows the answer, but sustains enough business through sweet marketing, capturing new customers along with some old faithfuls, which are very few these days, so they don't need to care. This hurts the bottom line no matter how you look at it. The downward spiral started with the loss of their best customer service rep Dwayne. Now it's all about hurrying to get you off the phone because there's no time to talk, rush rush rush. I respect AG's success in this tough industry but think there's room for improvement...

    My most recent experience, I email the manager Jason Sierra Monday, no response, I call Tuesday and leave a voicemail, no response, I call customer service Wednesday, they email Jason asking him to call me, no response. Anyone else notice a trend? I've purchased over 10k in detailing supplies just in the past week and AG hasn't received any of that money.. Why? Poor communication... From a manager no less. I'm sure this will get deleted and I'm sure by now the true followers of AG will say o I've had hundreds of great experiences, what are you talking about? Look at my number of post, does it look like I'm new to the forums? Why would I post something like this? To hurt AG? Naw that won't happen, but possibly to open their eyes a little to a lost market they are losing out on big time.. You guys are the Walmart of detailing supplies, but poor customer service loses you money. I wish you the best, and Mike P, you're still the man, and my views are not reflected at you in the least bit..
    A passion for perfection!

  2. #2
    Super Member Just02896's Avatar
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    Re: Why pro detailers don't do business with AG..

    I call bullshit!
    Pics of $10K worth of invoices (personal info blacked out of course) or it didn't happen!

    I'm also curious why someone who spends $10K in one week on detailing supplies would have a Dodge neon as an avatar. Just sayin.

  3. #3
    Super Member Rsurfer's Avatar
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    Re: Why pro detailers don't do business with AG..

    Subscribed.

  4. #4
    Super Member swanicyouth's Avatar
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    Quote Originally Posted by Just02896 View Post
    I call bullshit!
    Pics of $10K worth of invoices (personal info blacked out of course) or it didn't happen!

    I'm also curious why someone who spends $10K in one week on detailing supplies would have a Dodge neon as an avatar. Just sayin.
    No dog in this fight, but the above post is just funny.

  5. #5
    Super Member custmsprty's Avatar
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    Re: Why pro detailers don't do business with AG..

    Quote Originally Posted by Just02896 View Post
    I call bullshit!
    Pics of $10K worth of invoices (personal info blacked out of course) or it didn't happen!

    I'm also curious why someone who spends $10K in one week on detailing supplies would have a Dodge neon as an avatar. Just sayin.

    I agree, how ridiculous, who buys $10,000 worth of detailing supplies in a couple weeks. On what?
    2013 Genesis Coupe 3.8 Track Edition
    2015 Hyundai Sonata Limited, 2016 Pearl White Nissan Altima SR
    2019 Nissan Rogue SL

  6. #6
    Super Member Perfections's Avatar
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    I do this as a business not a weekend warrior but I will take pics for you just to make you jealous...
    A passion for perfection!

  7. #7
    Super Member runrun411's Avatar
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    Re: Why pro detailers don't do business with AG..

    Let's see how this plays out.
    Always keep the shine in your life.

  8. #8
    Super Member Pureshine's Avatar
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    Re: Why pro detailers don't do business with AG..

    Subscribed.

  9. #9
    Super Member Rsurfer's Avatar
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    Re: Why pro detailers don't do business with AG..

    Subscribed again, so I don't miss anything.

  10. #10
    Super Member custmsprty's Avatar
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    Re: Why pro detailers don't do business with AG..

    You'd have to detail a heck of alot of cars to justify spending $10,000 on supplies at one shot or not manage your bottom line very well. And equipment (capital exspense doesn't count)
    2013 Genesis Coupe 3.8 Track Edition
    2015 Hyundai Sonata Limited, 2016 Pearl White Nissan Altima SR
    2019 Nissan Rogue SL

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