Terrible Customer Service!

[top banana]

I ordered a Flex polisher at 2PM EST on 7/29 and was told my polisher would ship the same day,as your website clearly states and is plastered on the front page of the website,(orders placed BEFORE 5:30PM ship the same day).
I still hadn't received my tracking number by the next morning and when I called to inquire as to why not,I was told my order hadn't shipped out and would go out the next evening. REALLY? You took my money for the polisher as soon as I placed the order but now i have to wait until you feel like shipping my polsher to me! This was my 5th polisher I have ordered from Autogeek and I will NEVER do business with you again. To top it off,the so called customer service rep offered no type of apology or compensation. I cancelled my order and was told that I would receive an email in a few minutes stating my cancellation and refund. I get an email with a tracking number for the package that hadn't even left their warehouse yet and no tracking info was available. REALLY??? Don't try it! Cancel my order and refund me my money. I can order from other places. You lost a customer for life!

[Nick McKees37]

Send me a PM with your order number/email address or give me a call directly. I'm in the office until 6 pm EST.

1-800-869-3011 ext 215

[swanicyouth]

Wow. People are just nuts. Dealing with the public is so hard. Your mad because your polisher didn't ship out until the NEXT day?

wah wah cry.

[Ace22]

Try Decaf next time. Need to look at the big picture!

[Setec Astronomy]

I ordered a Flex polisher at 2PM EST on 7/29 and was told my polisher would ship the same day,as your website clearly states and is plastered on the front page of the website,(orders placed BEFORE 5:30PM ship the same day).

Actually, if you click on "more info" about the shipping policy, it says this (emphasis mine): "Orders placed by 5:30 pm EST ship the same business day upon request - if the delivery date of your package is time sensitive please call us."

Wow. People are just nuts. Dealing with the public is so hard. Your mad because your polisher didn't ship out until the NEXT day?

Yeah, if only the order pick/pack/ship process was as automated as the web store, eh? Maybe someday everything will be like downloading software...when they perfect Star Trek transporters and the item you just bought materializes next to your computer.

[Setec Astronomy]

Try Decaf next time. Need to look at the big picture!

LOL--reminds me of that line from Real Genius (which I think I have used a couple times on a forum here or there): "But - and I am only saying this because I care - there are a lot of decaffeinated brands on the market today that are just as tasty as the real thing"

Er...I think I misquoted that slightly when I used it before

[dtexan]

I like his post in another thread

I just received my Flex 3401 today. I had been looking out my window all morning waiting for the UPS truck. I can't wait to try it out. And thank you autogeek for "taking care of me",being as though I ordered the Flex polisher kit the day before it was made available for VIP members. Earned my business for life!

[Marc08EX]

You're complaining about 1 day delay?? They're giving you a no exclusions sale for crying out loud!!!

[Nick McKees37]

I took care of him.

[KillaCam]

You're complaining about 1 day delay?? They're giving you a no exclusions sale for crying out loud!!!

This.... Lol