Customer Service

**alexjn1** · 08-25-2009, 03:45 PM

I just wanted to leave a brief note saying thanks for having such good customer service.

I placed an order using the Mike Phillips discount and the very same day that I received my order last week was the day a construction worker clipped my truck with a load of rebar

so I put the box in the garage and did not open it until today when I got my truck back from repairs.

Tragically the cone on the tornador was in 2 pieces when I opened up the box. I called customer service and informed them of the situation and was told they would get a replacement one sent out and a return sticker for the damaged one.

OOOOOOOOOOOH, what a week I am having…

All of the other items in the box were in excellent shape and well packed. I am a fairly new customer and I can say that I am very happy with the way you do business and I am quickly becoming a loyal customer.

This however will probably lead to a severe depletion of my wallet.

Thanks again for such great service.

**ScottB** · 08-25-2009, 04:18 PM

AG rocks ... no better place for car care !

**VISITOR** · 08-25-2009, 04:19 PM

agreed, on the customer service... top notch!

**Meghan** · 08-25-2009, 04:50 PM

Sorry about the truck but glad you had a great Autogeek experience!

**alexjn1** · 08-25-2009, 05:35 PM

Well at least I can now sit and stare at the rest of the new products that I ordered 4 inch pads, Meg’s twins, Wolfgang sealant, PB’s glaze and a whole assortment of MF’s that get to sit and do nothing since their was a fair amount of touchup painting done as well so I don’t get to play with my new stuff for awhile.

**VISITOR** · 08-25-2009, 06:42 PM

i'd like to add a few things... one thing i really like about AG is the staff listens, and are willing to do anything to resolve any issues that you may have and will do what it takes to make you absolutely happy. these days with any problem with some other companies, they may not get back to you ASAP (why would they want to if it's not an order, right?) and put you on the back burner, may not reply/blow you off, or simply say "oh well" or be short with you with no intentions to help resolve anything. i can't express how important customer service is to me, and if i have a bad experience with someone who doesn't care or won't listen, i'll take my $'s elsewhere. customers are what make a business successful (without out them you are nothing) and sometimes attitudes from other businesses/companies will be a downfall in the long run, even if the prices are "cheaper" (i'll pay more for the service if need be). i like the banner that is saw in the AG garage that read, "attitude is a decision". it makes you think...