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Thread: Major letdown

  1. #1
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    Major letdown

    I am usually pretty laid back on things, but I am VERY UPSET...with Autogeek and guess it is time to look elsewhere for my detailing needs! I have been looking/saving and searching for a Rupes LHR15 Mark III
    polisher, for months!

    I was...Soooo excited to find a Kit...IN STOCK LISTED...on Autogeek, it is/was listed on Blackfire site...but I wanted to use...Autogeek. Come to find out,it is not in stock there either!!!


    I get an email, stating its on...backorder, with NO DELIVERY DATE KNOWN!
    Could take weeks or even months!

    I PASSED, on other deals to get one, too be able to get the deal, from...Autogeek, That was listed...In Stock!

    NOW...the others are gone and it will take up to 5 days to get my
    ..Refund!!!

    I am out of a polisher and no idea when I can get one!

    How is this a way to run a business?!


    This is the...THIRD TIME...that items that were listed...In Stock, had to be put on Back-order!!

    Not Happy at all...I am a disabled veteran and it takes me time to save for my needs, I have too rely on businesses online to help as I cannot go out..It is totally disappointing to go to a site and they have it listed as...In Stock,
    They take your money and then...Whoops, sorry we have no idea what we are doing...we dont have it and will take 5 days to get a...refund!

    Majorly Disappointed!
    Keep Pushin' On!

  2. #2
    Senior Member The Guz's Avatar
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    Re: Major letdown

    Autogeek like most retailers is experiencing shortages due to the pandemic.

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  4. #3
    Senior Member ClearVue18's Avatar
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    Re: Major letdown

    Quote Originally Posted by VenomSS View Post
    I am usually pretty laid back on things, but I am VERY UPSET...with Autogeek and guess it is time to look elsewhere for my detailing needs! I have been looking/saving and searching for a Rupes LHR15 Mark III
    polisher, for months!

    I was...Soooo excited to find a Kit...IN STOCK LISTED...on Autogeek, it is/was listed on Blackfire site...but I wanted to use...Autogeek. Come to find out,it is not in stock there either!!!


    I get an email, stating its on...backorder, with NO DELIVERY DATE KNOWN!
    Could take weeks or even months!

    I PASSED, on other deals to get one, too be able to get the deal, from...Autogeek, That was listed...In Stock!

    NOW...the others are gone and it will take up to 5 days to get my
    ..Refund!!!

    I am out of a polisher and no idea when I can get one!

    How is this a way to run a business?!


    This is the...THIRD TIME...that items that were listed...In Stock, had to be put on Back-order!!

    Not Happy at all...I am a disabled veteran and it takes me time to save for my needs, I have too rely on businesses online to help as I cannot go out..It is totally disappointing to go to a site and they have it listed as...In Stock,
    They take your money and then...Whoops, sorry we have no idea what we are doing...we dont have it and will take 5 days to get a...refund!

    Majorly Disappointed!
    God you typed a essay lol

    Sent from my SM-G986U using Autogeekonline mobile app

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  6. #4
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    Re: Major letdown

    Quote Originally Posted by The Guz View Post
    Autogeek like most retailers is experiencing shortages due to the pandemic.
    That is...Understandable and anyone can expect that...especially now!

    BUT...To have it listed as...In Stock...That is...Not Understandible! Then to...accept your payment for it, and not have it...Is not...Understandable!

    Plenty of others keep their site updated, as to what is or is not in stock, I expected the same from...Autogeek!

    I could understand....if when I look and it says...Not Available...Like numerous other items, they have listed as
    ..Not Available! I would move on and completely...understand!

    Yet...when they take your payment and it's not...In Stock.
    .can be really upsetting! Then take 5+ days to get a refund?

    Just not right in my book!
    Keep Pushin' On!

  7. #5
    Junior Member
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    Re: Major letdown

    Quote Originally Posted by ClearVue18 View Post
    God you typed a essay lol

    Sent from my SM-G986U using Autogeekonline mobile app
    Good for you!

    You can actually read one!
    Keep Pushin' On!

  8. #6
    Senior Member The Guz's Avatar
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    Major letdown

    Quote Originally Posted by VenomSS View Post
    That is...Understandable and anyone can expect that...especially now!

    BUT...To have it listed as...In Stock...That is...Not Understandible! Then to...accept your payment for it, and not have it...Is not...Understandable!

    Plenty of others keep their site updated, as to what is or is not in stock, I expected the same from...Autogeek!

    I could understand....if when I look and it says...Not Available...Like numerous other items, they have listed as
    ..Not Available! I would move on and completely...understand!

    Yet...when they take your payment and it's not...In Stock.
    .can be really upsetting! Then take 5+ days to get a refund?

    Just not right in my book!
    They have explained this many times on here and over on autopia. It is there internal system and itís not set up for that. You can ask them the details on it. I vaguely remember myself.

    You can always PM Meghan. She is fantastic and will take care of anyone.

    The good thing is you are getting your money back. They are also not fully staffed at the moment. This is just how life is at the moment.

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  10. #7
    Senior Member Hermes1's Avatar
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    Re: Major letdown

    For sure living in this age of COVID-19 requires of us all patience, understanding, a new way of doing things and accepting having to do things we do not like or just different. My experience with AutoGeek has always been a positive one, received timely shipments and excellent customer service. Admittedly, I have not ordered anything since the COVID-19 outbreak, as my needs are small and ordered some supplies prior to the outbreak, but I am sure they are doing their best in trying to keep happy customers while learning a new way of doing business.
    Sincerely, Bruce
    2015 Ram Big Horn CC 3500 Cummins DRW w/AISIN tranny

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  12. #8
    Senior Member PaulMys's Avatar
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    Re: Major letdown

    Firstly, thank you for your service and tremendous personal sacrifice to this great country.

    Secondly, I think a little more patience is in order on your part. As mentioned above, these are very different and trying times.

    AutoGeek has been wonderful to do business with ever since I first discovered them back in 2013. (I actually just received an order today that arrived in a timely fashion for a facility that is not fully-staffed.)

    Also, you kind of made it sound as if AutoGeek "greedily" took your money knowing they were out of stock. I can assure you this is not the case. That is simply not how they operate as a company.

    I completely understand your frustration, but I have had the same exact problem on Amazon during this pandemic. It just cannot be avoided.

    I hope you have a change of heart about AutoGeek. If not, I wish you luck wherever you may chose to purchase detailing items.
    It is no coincidence that man's best friend cannot talk.

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  14. #9
    Senior Member acuRAS82's Avatar
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    Re: Major letdown

    Quote Originally Posted by VenomSS View Post
    I am VERY UPSET...

    ..Refund!!!

    ...Not Happy at all...

    ...Majorly Disappointed!
    I’m sensing that this experience bothered you, but I ensure you there aren’t many better places to shop for detail supplies. The other places also ran out soon after it appears. This seems to be a Rupes supply/demand issue, possibly more so than AG alone? But I understand the frustration with lagging inventory being shown as stocked.

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  16. #10
    Senior Member Bill D's Avatar
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    Major letdown

    Iím surprised that the credit card was charged on their end apparently before confirmation the product was in stock?
    Treat it like it's the only one in the world.

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