autogeekonline car wax, car care and auto detailing forum Autogeek on TV
car wax, car care and auto detailing forumAutogeekonline autogeekonline car wax, car care and auto detailing forum HomeForumBlogAutogeek.net StoreDetailing Classes with Mike PhillipsGalleryDetailing How To's
 

» Detailing Classes

New Dates Available for the Autogeek Roadshow!
Page 5 of 5 FirstFirst 12345
Results 41 to 47 of 47

Thread: Major letdown

  1. #41
    Member
    Join Date
    Apr 2020
    Posts
    38
    Post Thanks / Like

    Re: Major letdown

    I'd almost like to say that Autogeek isn't on the up and up with their shipping and billing practices. The credit card isn't supposed be charged until the product ships.[/QUOTE]


    Im in the same boat. And I feel like AG should make you aware if a product is on backorder BEFORE you complete the order. They contacted me 5 days later to let me know. I ordered on 6/21/20 and Ive yet to get my products. If it wasnt for the great insight on this forum and the time Mike puts into helping guys, i would have cancelled for sure.

    Sent from my SM-G970U using Tapatalk

  2. Likes dennis b liked this post
  3. #42
    Senior Member Bill D's Avatar
    Join Date
    Mar 2006
    Posts
    958
    Post Thanks / Like

    Re: Major letdown

    That is troubling. Now I’m going to consider not ordering from AG to avoid those headaches.
    Treat it like it's the only one in the world.

  4. #43
    Member dennis b's Avatar
    Join Date
    Dec 2018
    Location
    Florida
    Posts
    41
    Post Thanks / Like

    Re: Major letdown

    Since I opened this can of worms I might as well follow up.

    I called customer service and politely asked if they would ship the items that are in stock while I wait for the back ordered item. The answer I received was that due to the size of the order ($125) they might not. But he'll pass my request on to shipping. He said to call back tomorrow to find out what happens.

    Eh, if they ship that's great. If they don't, I'll cancel the order and look elsewhere for my detailing needs.

    Lol, nothing like feeling like your small potatoes and having to beg for product you ordered after spending over a thousand dollars since last August.
    2018 Mythos Black Audi S6

  5. #44
    Senior Member Bill D's Avatar
    Join Date
    Mar 2006
    Posts
    958
    Post Thanks / Like

    Re: Major letdown

    I shudder to think what they will do regarding a much smaller order. I hope you keep us informed about how your situation progresses.
    Treat it like it's the only one in the world.

  6. #45
    Member dennis b's Avatar
    Join Date
    Dec 2018
    Location
    Florida
    Posts
    41
    Post Thanks / Like

    Re: Major letdown

    If I don't get a tracking # by Friday I'll cancel and it's over. I'm not following up tomorrow. Customer service should have given me an answer while we were on the phone today instead of passing it off on the shipping dept. They made the inventory mistake that caused this issue they should make it right. We'll see if they do the right thing by Friday.
    2018 Mythos Black Audi S6

  7. #46
    Member
    Join Date
    Apr 2020
    Posts
    38
    Post Thanks / Like

    Re: Major letdown

    Quote Originally Posted by dennis b View Post
    If I don't get a tracking # by Friday I'll cancel and it's over. I'm not following up tomorrow. Customer service should have given me an answer while we were on the phone today instead of passing it off on the shipping dept. They made the inventory mistake that caused this issue they should make it right. We'll see if they do the right thing by Friday.
    Good luck with the tracking # they email out to you. I finally received mine (tracking # , not shipment lol) today and it requires me to have some weird Oracle account to access the info. Major letdown

    Sent from my SM-G970U using Tapatalk

  8. Thanks dennis b thanked for this post
  9. #47
    Member dennis b's Avatar
    Join Date
    Dec 2018
    Location
    Florida
    Posts
    41
    Post Thanks / Like

    Re: Major letdown

    Well, I received a notification that my order has been fulfilled along with a tracking number. So calling yesterday yielded results. "The squeaky wheel gets the grease", "ask and ye shall receive" evidently worked in this case. I'm sure some of you knew this would be the outcome all along.
    I didn't!

    As far as the big picture goes....

    Autogeek should get their live inventory tracking sorted out. At this point "in stock" means nothing.

    If Autogeek makes a mistake with inventory control the customer shouldn't be punished by having to wait for other products that were ordered at the same that are in stock to ship.

    Oddly enough one of the four bottles of Reset shipped so evidently they are low on stock, not out of stock. They are judiciously doling it out. Wouldn't want to alienate any of the big customers. Which is smart business imo.

    I'm glad they partially fulfilled my order. I'm itching to try the new products I ordered.
    2018 Mythos Black Audi S6

Page 5 of 5 FirstFirst 12345

Similar Threads

  1. Any major difference between Meg's APC and APC+ ?
    By Rez90 in forum Ask Mike Phillips your detailing questions!
    Replies: 4
    Last Post: 06-01-2013, 08:39 PM
  2. A little letdown with BF midnight sun
    By Sommy in forum Auto Detailing 101
    Replies: 21
    Last Post: 12-29-2012, 11:03 AM
  3. In major need of help
    By RoyalBlUE08 in forum Porter Cable 7424XP Dual Action Orbital Polisher
    Replies: 11
    Last Post: 07-28-2011, 09:07 AM
  4. Major bummer.....
    By mcpp66 in forum Off-Topic
    Replies: 38
    Last Post: 02-14-2011, 07:52 PM
  5. DoDo Juice Wax letdown?
    By 02blackout in forum Ask Mike Phillips your detailing questions!
    Replies: 32
    Last Post: 10-14-2009, 07:12 AM

Members who have read this thread: 72

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

» July 2020

S M T W T F S
282930 1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31 1