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Thread: Major letdown

  1. #11
    Super Member TrustJesus's Avatar
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    Re: Major letdown

    Thank you for your service, I know your frustrated. Yes, happens, my order is still being processed from several days ago. I’m sure they are under staffed. The way things are, I’m sure it was an error, I often say don’t rely on computers at all. Don’t worry I’m sure you’ll get another deal somewhere, or here Autogeek. I would email them and explain to them, give them the chance to make it right.

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  3. #12
    Super Member Route246's Avatar
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    Re: Major letdown

    I'm a hobbyist and just placed my 25th order today:

    Subtotal: $163.91
    Tax: $12.71
    Shipping: FREE
    Coupon Applied [tues25] : ($-22.74)

    (25% off except for Mr. Colorchip kit). My average order is between $100-$500+ so I consider myself an experienced customer. I have had issues, snafus, problems with orders, mostly leaks. In no uncertain terms, Autogeek is one of the best mailorder businesses that I deal with. Only Amazon is on par. I am sure they will try to make good on your snafu. Stuff happens. The pandemic doesn't help, either, with supply chain issues. They have never failed to exceed my expectations whenever I have very rarely had an issue with an order.

    Their reputation is really their crown jewel. Every snafu is an opportunity for them to delight customers. Please give them a chance to respond.

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  5. #13
    Super Member Desertnate's Avatar
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    Re: Major letdown

    You're not alone. I've been waiting a month for some pads I ordered from Autopia. My neighbors ordered a coating for me to apply on their car from Autopia as well and they've been waiting six weeks at this point.

    Quote Originally Posted by The Guz View Post
    They have explained this many times on here and over on autopia. It is there internal system and it’s not set up for that. You can ask them the details on it. I vaguely remember myself.
    I vaguely remember hearing about this to as well, but that doesn't make a person feel any better. Most major players in the online retail space have their inventory tied to their storefronts and I'm just surprised this still isn't going on with PBMG.

    I fully appreciate the economy and the logistics world is in a strange place. I've been to many retail sites which have many products marked as "out of stock" and I'm OK with that. I'd much rather know from the beginning rather than placing an order and getting an apologetic note a week later and still be waiting for the product many weeks later. I'm just thankful I do this as a hobby and it's too hot right now to do any work anyway.
    Drop by to see the latest at The Car Geek Blog

  6. #14
    Super Member Bill D's Avatar
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    Re: Major letdown

    I’m surprised that apparently credit cards have been charged before the item(s) have been shipped. Although it’s a drag to get an apology that something is out of stock when it was ordered, it can be a big hassle when the item is out of stock and the card has been charged

    In other categories I buy in, the vendor charges my card only after the item has been shipped and this saves a lot of grief.
    Treat it like it's the only one in the world.

  7. Likes Bruno Soares, VenomSS, gspam1 liked this post
  8. #15
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    Re: Major letdown

    Hello AG Forum...

    I am posting today ti let you know...I am...Greatly.... embarrassed at how I replied to the original issue/post.

    I am man enuff to admit when I was wrong...and I was wrong!

    I am not going to make excuses, but I do hope you can forgive me.

    I want to personally, Apologize and Thank, Mike Phillip's and Stephanie, for everything! They stepped up and did, more for me, than any other person/business has ever done and I Greatly appreciate, all their help and understanding!

    I would advise anyone who has an issue, just reach out to someone, at AG and I am sure they will do...
    Everything...they can to try and help!

    I can see now why, Autogeek is a great online community and has such an incredible following!

    I hope everyone has a....Happy 4th of July!

    Stay Safe and Keep Pushin On!
    Keep Pushin' On!

  9. #16
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    Re: Major letdown

    I forgot to add....

    I want to...Apologize...to those who read my original post and were offended/upset by it!

    As I said before...I was Wrong...and I hope you can forgive me!

    Stay Safe!
    Keep Pushin' On!

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  11. #17
    Super Member acuRAS82's Avatar
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    Re: Major letdown

    I’m so glad things worked out for you! Happy 4th, stay healthy!

  12. #18
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    Re: Major letdown

    Really happy to read on the second page how your story was turned around.

    Ive said it before and ill say it again. No better place to be and buy your things than here.

    BTW, retired AF vet here as well.

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  14. #19
    Super Member PaulMys's Avatar
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    Re: Major letdown

    Quote Originally Posted by VenomSS View Post
    I forgot to add....

    I want to...Apologize...to those who read my original post and were offended/upset by it!

    As I said before...I was Wrong...and I hope you can forgive me!

    Stay Safe!
    Zero offense taken.

    Like I stated in my previous post, AG is top notch and I am happy (but not at all surprised) to read that you were taken care of.
    It is no coincidence that man's best friend cannot talk.

  15. #20
    Super Member custmsprty's Avatar
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    Re: Major letdown

    Quote Originally Posted by Bill D View Post
    I’m surprised that apparently credit cards have been charged before the item(s) have been shipped. Although it’s a drag to get an apology that something is out of stock when it was ordered, it can be a big hassle when the item is out of stock and the card has been charged

    In other categories I buy in, the vendor charges my card only after the item has been shipped and this saves a lot of grief.
    I ordered a replacement part for my daughters 2016 Altima two weeks ago, the company charged my card then told me it was out of stock and a refund would take 4-5 days. It happens every day with online stores.
    2013 Genesis Coupe 3.8 Track Edition
    2015 Hyundai Sonata Limited, 2016 Pearl White Nissan Altima SR
    2019 Nissan Rogue SL

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