autogeekonline car wax, car care and auto detailing forum Autogeek on TV
car wax, car care and auto detailing forumAutogeekonline autogeekonline car wax, car care and auto detailing forum HomeForumBlogAutogeek.net StoreDetailing Classes with Mike PhillipsGalleryDetailing How To's
 

» Detailing Classes

New Dates Available for the Autogeek Roadshow!
Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 9 of 9
  1. #1
    Junior Member
    Join Date
    Aug 2019
    Posts
    3
    Post Thanks / Like

    Orders sent/purchased with missing items - Have you experienced the Same?

    Threeorders in a row now I had to contact customer service for items not shipped butpurchased.
    Anyoneelse experience this of late?

  2. #2
    Senior Member
    Join Date
    Apr 2019
    Location
    Houston, Texas
    Posts
    338
    Post Thanks / Like

    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    No sir....they've been spot on. Awesome customer experience. I have another shipment that should arrive later this week.


    Sent from my iPad using Autogeekonline mobile app

  3. #3
    Senior Member rangerbay's Avatar
    Join Date
    Jun 2017
    Location
    Enterprise, Al.
    Posts
    283
    Post Thanks / Like

    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    I have never had any issues with AG. I did receive a gallon of Hydro Blue that had leaked from a crack in the neck of the jug, and AG replaced it immediately.

    Bill

  4. #4
    Senior Member Rrthomas78's Avatar
    Join Date
    Dec 2017
    Posts
    313
    Post Thanks / Like

    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    The only time I had to contact them was when I checked my tracking and FedEx says the package was damaged/leaking and returned to sender...100% not a/g's fault but when I let them know they had another sent out the same day

    Sent from my SM-A205U using Autogeekonline mobile app

  5. #5
    Senior Member Coatingsarecrack's Avatar
    Join Date
    Dec 2018
    Posts
    1,612
    Post Thanks / Like

    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    I had a issue with about 20-25%. Called AG and the refunded total amount! Awesome CS and all orders spot on.


    Sent from my iPhone using Tapatalk

  6. #6
    Senior Member BSoares's Avatar
    Join Date
    Mar 2017
    Location
    Exton, PA
    Posts
    1,193
    Post Thanks / Like

    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    Only once it happened to me. It was a free item (mouse pad) that was in my order, showed on the paper that comes in the packaging, yet it was missing. I didn't complain since it was a freebie and I felt it would be weird to complain about that.
    Bruno Soares


  7. #7
    Member
    Join Date
    Sep 2019
    Posts
    54
    Post Thanks / Like

    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    Quote Originally Posted by BSoares View Post
    Only once it happened to me. It was a free item (mouse pad) that was in my order, showed on the paper that comes in the packaging, yet it was missing. I didn't complain since it was a freebie and I felt it would be weird to complain about that.
    Same thing on my last order. Had a hat, sticker and McKee car care guide not included. It was the first time that had ever happened.

  8. #8
    Junior Member Trunk Monkey's Avatar
    Join Date
    Jul 2019
    Posts
    4
    Post Thanks / Like

    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    Yup mind you it was a big order, but they forgot to send me 14 towels, QD, MF detergent 1 Gallon...lol. Took a couple of hours to sort it out. They sent me the missing items right away. Top notch customer service.

  9. #9
    Senior Member Desertnate's Avatar
    Join Date
    Aug 2013
    Location
    St Louis metro (Illinois)
    Posts
    3,899
    Post Thanks / Like

    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    I've never had anything missing, but over the years I've had a couple kits sent with a wrong item in them. As everyone has said, customer service was responsive the problem was easily fixed. That's only been two orders out of many over many years. I don't sweat it, mistakes happen.
    Drop by to see the latest at The Car Geek Blog

Similar Threads

  1. Replies: 13
    Last Post: 12-19-2016, 10:41 AM
  2. Just purchased used car - please help
    By 68ChevelleSS in forum Auto Detailing 101
    Replies: 13
    Last Post: 07-08-2013, 05:31 PM
  3. Just purchased
    By chevyblue01 in forum Rotary Buffers
    Replies: 1
    Last Post: 08-12-2012, 08:13 PM
  4. OPC..Has anyone else experienced this?
    By cutter in forum Auto Detailing 101
    Replies: 10
    Last Post: 06-24-2011, 10:32 AM
  5. Just purchased my LLC
    By SeaJay's in forum How to make money detailing cars
    Replies: 45
    Last Post: 03-02-2011, 07:36 AM

Members who have read this thread: 30

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

» February 2020

S M T W T F S
262728293031 1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29