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  1. #1
    Newbie Member
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    Orders sent/purchased with missing items - Have you experienced the Same?

    Threeorders in a row now I had to contact customer service for items not shipped butpurchased.
    Anyoneelse experience this of late?

  2. #2
    Super Member
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    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    No sir....they've been spot on. Awesome customer experience. I have another shipment that should arrive later this week.


    Sent from my iPad using Autogeekonline mobile app

  3. #3
    Super Member rangerbay's Avatar
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    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    I have never had any issues with AG. I did receive a gallon of Hydro Blue that had leaked from a crack in the neck of the jug, and AG replaced it immediately.

    Bill

  4. #4
    Super Member Rrthomas78's Avatar
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    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    The only time I had to contact them was when I checked my tracking and FedEx says the package was damaged/leaking and returned to sender...100% not a/g's fault but when I let them know they had another sent out the same day

    Sent from my SM-A205U using Autogeekonline mobile app

  5. #5
    Super Member Coatingsarecrack's Avatar
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    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    I had a issue with about 20-25%. Called AG and the refunded total amount! Awesome CS and all orders spot on.


    Sent from my iPhone using Tapatalk

  6. #6
    Super Member Bruno Soares's Avatar
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    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    Only once it happened to me. It was a free item (mouse pad) that was in my order, showed on the paper that comes in the packaging, yet it was missing. I didn't complain since it was a freebie and I felt it would be weird to complain about that.
    Bruno Soares


  7. #7
    Junior Member
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    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    Quote Originally Posted by BSoares View Post
    Only once it happened to me. It was a free item (mouse pad) that was in my order, showed on the paper that comes in the packaging, yet it was missing. I didn't complain since it was a freebie and I felt it would be weird to complain about that.
    Same thing on my last order. Had a hat, sticker and McKee car care guide not included. It was the first time that had ever happened.

  8. #8
    Newbie Member Trunk Monkey's Avatar
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    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    Yup mind you it was a big order, but they forgot to send me 14 towels, QD, MF detergent 1 Gallon...lol. Took a couple of hours to sort it out. They sent me the missing items right away. Top notch customer service.

  9. #9
    Super Member Desertnate's Avatar
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    Re: Orders sent/purchased with missing items - Have you experienced the Same?

    I've never had anything missing, but over the years I've had a couple kits sent with a wrong item in them. As everyone has said, customer service was responsive the problem was easily fixed. That's only been two orders out of many over many years. I don't sweat it, mistakes happen.
    Drop by to see the latest at The Car Geek Blog

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