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  1. #1
    Super Member ScottH's Avatar
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    Nov 2015
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    Thank you AG Customer Service

    Dear Fellow Forum Members,

    I'd like to say thank you to AG's Customer Service crew. I placed an order Sunday night during the 15% sale and needed the products by end of day Thursday. I am in NJ and under most scenarios the ground shipping gets it here in 4 days. However, I know that sometimes when AG has a big weekend sale, orders placed after hours on Sat/Sun may not get picked/packed/shipped until Tues/Wed. of the following week. Normally that is OK - I am usually never in that big of a rush. This time though I emailed AG with my order # and asked if they could pick/pack and ship my order today so that I receive it EOB Thursday. In less than one hour I had a shipping confirmation for Thursday - standard ground shipping. Now I will have the Marine31 product I needed, along with pads and a new polisher for attacking a 22 foot boat first thing Friday.

    While this may sound trivial, I am sure AG had a lot of orders this weekend. Yet they took the time to take care of my special ask. This is an example of excellent customer service and why I will be a customer for life.

    Thanks for reading...and thanks again AG!

    ScottH

  2. Likes BudgetPlan1, PaulMys, VISITOR, GEM65, Frank70 and 2 others liked this post
  3. #2
    Junior Member
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    Re: Thank you AG Customer Service

    You must be lucky! My order takes forever to get out of "Pending", "Processing" and "Shipped". Almost a week if not more, before it gets shipped and thats most times.

  4. #3
    Regular Member GEM65's Avatar
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    Re: Thank you AG Customer Service

    Mine took about 3 weeks to ship outside US and i paid over hundred dollars Thank you AG Customer Service
    FWIW the CS i received is non other than Excellent Thank you AG Customer Service

  5. #4
    Super Member Sicoupe's Avatar
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    Mar 2013
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    Re: Thank you AG Customer Service

    Just cant beat it

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