Rare Shipping Snafu

**Route246** · 02-01-2018, 01:23 PM

I ordered some stuff (including a gallon of Fuzion spray wax) on 1/19/2018 during the 25% off sale.

The package was picked up at WPB,Fl on 1/19 at 12:00am. On 1/23 it arrived in Tracy,CA and on 1/24 in San Jose,CA. It's all good at that point except at 6:32PM tracking showed damaged in transit, returning to shipper. Oops. So, on 1/30 it is delivered back to Stuart,FL. I've been pretty busy last week so I didn't have time to track the package but I wanted the Fuzion last weekend but it never arrived. Oh well, I forgot about it until this morning (2/1/2018) when I received an E-Mail notification that my order had processed. ??? Strangeness. I logged into AGO, tracked the package and it said "Delivered" except the location was Stuart,FL. More ???

The gallon of Fuzion must have made one heck of a mess when the seam separated on the container. I've had multiple gallons of McKee's products leak and I'm guessing the Fuzion uses the same black polycarbonate bottles. Maybe it is time to change OEM vendors. I never have this problem with Megs or OPT polypropylene bottles and I've ordered a ton of gallons from AGO. I like the polycarbonate bottles better but the seams are probably more vulnerable to separation when handled rough.

Anyway, when my order finally does arrive it will probably be 2+ weeks from the order date. One of the perils of being 3000+ miles away from WPB, I guess. No complaints, just comments. I couldn't be happier with AGO's customer service and products. They are all top-tier.

Travel History
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Date/Time	Activity	Location
1/30/2018 - Tuesday
11:05 am	Delivered	Stuart, FL

4:58 am	On FedEx vehicle for delivery	WEST PALM BEACH, FL

4:23 am	At local FedEx facility	WEST PALM BEACH, FL

12:05 am	Departed FedEx location	ORLANDO, FL

1/29/2018 - Monday
8:20 pm	Arrived at FedEx location	ORLANDO, FL

1/28/2018 - Sunday
7:09 pm	In transit	BELLE ISLE, FL

1/27/2018 - Saturday
12:10 pm	In transit	MARIANNA, FL

1/26/2018 - Friday
11:45 pm	In transit	GREENWOOD, LA

10:37 am	In transit	SAN JON, NM

1/25/2018 - Thursday
10:21 pm	In transit	KINGMAN, AZ

8:18 am	Departed FedEx location	TRACY, CA

12:08 am	Arrived at FedEx location	TRACY, CA

1/24/2018 - Wednesday
11:05 pm	Arrived at FedEx location	TRACY, CA

9:29 pm	Delivery exception	SAN JOSE, CA
	Damaged, handling per shipper instructions
7:52 pm	Departed FedEx location	SAN JOSE, CA

6:32 pm	Returning package to shipper	SAN JOSE, CA
	Damaged in transit - Unable to deliver shipment - Returning to shipper
6:32 pm	Arrived at FedEx location	SAN JOSE, CA

6:12 am	At local FedEx facility	SAN JOSE, CA

3:51 am	Departed FedEx location	TRACY, CA

2:52 am	Arrived at FedEx location	TRACY, CA

1:06 am	In transit	TRACY, CA

1/23/2018 - Tuesday
6:00 am	In transit	TRACY, CA

1/22/2018 - Monday
6:03 am	In transit	BUTTONWILLOW, CA

1/21/2018 - Sunday
6:45 pm	In transit	TUCSON, AZ

7:27 am	In transit	SONORA, TX

1/20/2018 - Saturday
7:27 pm	In transit	DENHAM SPRINGS, LA

8:13 am	Departed FedEx location	ORLANDO, FL

4:47 am	Arrived at FedEx location	ORLANDO, FL

1/19/2018 - Friday
9:53 pm	Left FedEx origin facility	WEST PALM BEACH, FL

7:23 pm	Arrived at FedEx location	WEST PALM BEACH, FL

4:58 pm	Shipment information sent to FedEx

12:00 am	Picked up	WEST PALM BEACH, FL

**axel06** · 02-01-2018, 01:41 PM

Autogeek has the best customer service

**BudgetPlan1** · 02-01-2018, 01:48 PM

Stuff happens, they'll fix it.

**fly07sti** · 02-01-2018, 02:44 PM

Reach out to Meghan. She’s ALWAYS helped with any issues I’ve had.

**Route246** · 02-01-2018, 02:48 PM

It's already being taken care of. I did not need to contact them.

I just posted this because my order will have traversed 9000+ miles this time, counting the round-trip of the damaged order.

It's all good.

**FUNX650** · 02-01-2018, 03:00 PM

Originally Posted by Route246

Anyway, when my order finally does
arrive it will probably be 2+ weeks
from the order date.

One of the perils of being 3000+
miles away from WPB, I guess.

West Coast Shipping

Bob

**Route246** · 02-01-2018, 03:49 PM

Originally Posted by Route246

I ordered some stuff (including a gallon of Fuzion spray wax) on 1/19/2018 during the 25% off sale.

<snip>

Originally Posted by FUNX650

West Coast Shipping

Bob

Wrong link. This is the correct link: West Coast Shipping

Fine print: "This is for in stock items only; we cannot do this for orders with aerosols or oversized orders which include but are not limited to heavy liquids (gallon), case lots/bulk items, complete wash systems, carpet extractors and vacuums/blowers."

I wish I could get gallons via West Coast Shipping. The bulk of what I order these days is gallon quantities.

**BudgetPlan1** · 02-01-2018, 04:45 PM

Sometimes shipping goof-ups work well, especially when wrong Item is shipped. Last PBMG order they sent the wrong item so they said keep it and we'll send ya out the right one. Worked out to $50+ freebie.

**FUNX650** · 02-01-2018, 05:02 PM

Originally Posted by Route246

Wrong link. This is the correct link: West Coast Shipping

Not really:
It’s all part-and-parcel of the same link...

So...
Were you already cognizant about this
special West coast shipping method?

Have you ever been able to reap
any of the benefits that it offers?

Bob

**The Guz** · 02-01-2018, 06:09 PM

Just went through this exact same thing. I should create my own thread to thank customer service and Meghan for coming through. Can't beat how good they given the amount of orders that are processed and shipped out.