So does AG only publish positive reviews?

**jdgamble** · 12-08-2017, 08:29 AM

This is a little disturbing, AG. I submitted two positive reviews and one completely honest and useful negative review of a product that only had two 5 star reviews. I bought the product in part because of those reviews, and I feel it's important for people considering the purchase of the product to know what they are getting in to. I also emailed you about the product and got a pretty unsatisfactory reply.

The positive reviews are live, and the negative review is not. What gives?

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**Admin** · 12-08-2017, 09:24 AM

We like to follow up on product reviews with 3 stars or less as sometimes its can be an application issue. I will look into your review and send you a pm.

**jdgamble** · 12-08-2017, 09:33 AM

Yeah nobody has followed up. And nobody replied to my email request either.

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**yakky** · 12-08-2017, 09:43 AM

AG you are better than this. Let the bad reviews through. The good products will shine through. Otherwise you will force us to go to other sites for reviews.

**Eldorado2k** · 12-08-2017, 09:54 AM

I’m curious, which product did you give the negative review?

**jdgamble** · 12-08-2017, 10:03 AM

Griots Leather Spray. I even said it functions well, but the smell is horrendous. I actually contacted AG and they told me to use a conditioner afterwards to eliminate the smell, which totally defeats the purpose of a all in one product. Then they kinda blew me off. Bummer. Love the site but I'm not experiencing the great customer service that everyone talks about.

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**BadgerRivFan** · 12-08-2017, 11:24 AM

A product's scent/smell is very subjective, and a tough thing to review. I agree that ALL reviews should be posted, but perhaps you overreacted by submitting a negative review based on scent alone?

I feel similarly about Meg's D115 wash & wax. It has a strong scent which fills my whole garage and lingers for hours. I can't stand it and will never use the product again. Others have posted that they like the scent of D115 and are quite happy with it. Different strokes for different folks I guess, but it made me realize that everyone perceives smell/scent differently.

Regarding reviews, I also submitted a negative review over on ACC last year regarding Polish Angel's Venice Leather Brush. The thing shed small bristles all over my seats and was a real PITA to clean up after. I was p.o.'d and sent in a pretty scathing review. It was never posted and I never received any type of response. I also never received the 5 rewards points they offer at Autopia for submitting a review. Had the same feelings you are experiencing right now, but the best thing I did is to take a deep breath and just let it go.

For the record, the brush was the ONLY Polish Angel product I have been disappointed with. I think you will find the same thing with Griots products.

**Cruzscarwash** · 12-08-2017, 12:35 PM

Originally Posted by BadgerRivFan

A product's scent/smell is very subjective, and a tough thing to review. I agree that ALL reviews should be posted, but perhaps you overreacted by submitting a negative review based on scent alone?

I feel similarly about Meg's D115 wash & wax. It has a strong scent which fills my whole garage and lingers for hours. I can't stand it and will never use the product again. Others have posted that they like the scent of D115 and are quite happy with it. Different strokes for different folks I guess, but it made me realize that everyone perceives smell/scent differently.

Regarding reviews, I also submitted a negative review over on ACC last year regarding Polish Angel's Venice Leather Brush. The thing shed small bristles all over my seats and was a real PITA to clean up after. I was p.o.'d and sent in a pretty scathing review. It was never posted and I never received any type of response. I also never received the 5 rewards points they offer at Autopia for submitting a review. Had the same feelings you are experiencing right now, but the best thing I did is to take a deep breath and just let it go.

For the record, the brush was the ONLY Polish Angel product I have been disappointed with. I think you will find the same thing with Griots products.

to add to your point, I love the smell of D115 so there you go

**Ronin47** · 12-08-2017, 12:50 PM

Originally Posted by jdgamble

This is a little disturbing, AG. I submitted two positive reviews and one completely honest and useful negative review of a product that only had two 5 star reviews. I bought the product in part because of those reviews, and I feel it's important for people considering the purchase of the product to know what they are getting in to. I also emailed you about the product and got a pretty unsatisfactory reply.

The positive reviews are live, and the negative review is not. What gives?

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This has been widely discussed by many off the the forum and as a result most in the know dont take these reviews seriously as a result of the one sidedness.

**jdgamble** · 12-08-2017, 01:17 PM

Originally Posted by BadgerRivFan

A product's scent/smell is very subjective, and a tough thing to review. I agree that ALL reviews should be posted, but perhaps you overreacted by submitting a negative review based on scent alone?

I feel similarly about Meg's D115 wash & wax. It has a strong scent which fills my whole garage and lingers for hours. I can't stand it and will never use the product again. Others have posted that they like the scent of D115 and are quite happy with it. Different strokes for different folks I guess, but it made me realize that everyone perceives smell/scent differently.

Regarding reviews, I also submitted a negative review over on ACC last year regarding Polish Angel's Venice Leather Brush. The thing shed small bristles all over my seats and was a real PITA to clean up after. I was p.o.'d and sent in a pretty scathing review. It was never posted and I never received any type of response. I also never received the 5 rewards points they offer at Autopia for submitting a review. Had the same feelings you are experiencing right now, but the best thing I did is to take a deep breath and just let it go.

For the record, the brush was the ONLY Polish Angel product I have been disappointed with. I think you will find the same thing with Griots products.

Totally agree with everything said and definitely a lesson learned. I have several Griots products that I like, so this is the anomaly. It's more that I don't like the practice. It seems out of character in comparison to what Mike does for the company, which is awesome. It's $10 wasted... not a big deal and nothing in comparison to what I have gained from AG.

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