Disappointed with packaging this time

**ledger64** · 07-24-2017, 09:24 PM

Originally Posted by zero4

I had two packages within the last 6 months in which a gallon bottles broke and spilled all over. I do think at times, the packaging could be better but AG always takes care of you.

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I have had the same. Actually both have been 1 gallon Mckee's37 containers both in the same spot. I did call CS and they were more than helpful and replaced them for me. AG has great CS. I think they should investigate the 1 gallon mckees bottles though because they seem to be lacking and defective if they crack in the same spot

**dlc95** · 07-24-2017, 10:16 PM

Originally Posted by cay7man

Put them in warm water.... That was the response after I called the support today.

That should do the trick.

Sometimes my Grey Rupes pads look bad when they arrive, but will smooth out in a day or two of being left out. Getting them wet, and letting them dry out should work too.

Even closed cell Lake Country Hydrotechs can get smushed during transport, and bounce back just fine.

**AKT** · 07-25-2017, 12:37 AM

I am not in the US, so the most convenient way for me to contact AG is via email. I inquired about some product, and some follow ups for my order. Never received a response...

**zero4** · 07-25-2017, 09:25 PM

Originally Posted by ledger64

I have had the same. Actually both have been 1 gallon Mckee's37 containers both in the same spot. I did call CS and they were more than helpful and replaced them for me. AG has great CS. I think they should investigate the 1 gallon mckees bottles though because they seem to be lacking and defective if they crack in the same spot

Same with me. Both times were the McKees gallon containers.

Sent from my iPhone using Autogeekonline mobile app

**joeybsyc** · 07-26-2017, 10:58 AM

I bought a 16 oz bottle of Wolfgang Uber Rinseless a few months ago and it came half empty and with the seal on the bottle leaking product all over the place. I sent a message about it (maybe 2 of them) and never head back from anyone. Ended up having to buy more way earlier than expected, but at least that one arrived full.

**joeybsyc** · 07-26-2017, 10:59 AM

Originally Posted by AKT

the most convenient way for me to contact AG is via email. I inquired about some product, and some follow ups for my order. Never received a response...

Me either...although my inquiry was about a leaking bottle that arrived half empty. (or half full if you prefer.) Either way, I never heard back from anyone, ever.

**AKT** · 07-26-2017, 12:22 PM

Originally Posted by joeybsyc

Me either...although my inquiry was about a leaking bottle that arrived half empty. (or half full if you prefer.) Either way, I never heard back from anyone, ever.

I hope someone from AG reads this...?

**joeybsyc** · 07-26-2017, 12:58 PM

Better than that, I hope they actually respond.

**Meghan** · 07-26-2017, 01:23 PM

To anyone having any issues please contact Stephanie, she is our Customer Service Manager, her number is 800-869-3011 ext 214 or you can email her at Stephanie@palmbeachmotoring.net
We are having a spam email issue that our IT department is looking into, but if you email her directly and not through the site you should be just fine.

**AKT** · 07-26-2017, 01:29 PM

Originally Posted by Meghan

To anyone having any issues please contact Stephanie, she is our Customer Service Manager, her number is 800-869-3011 ext 214 or you can email her at Stephanie@palmbeachmotoring.net
We are having a spam email issue that our IT department is looking into, but if you email her directly and not through the site you should be just fine.

Thank you!!! <insert heart emoji>