Dealerership Responsible?

**Flash Gordon** · 12-19-2011, 07:34 AM

Call the District Rep

**bulldog shine** · 12-19-2011, 07:42 AM

Tell them you want them to call Autogeek for the supplies to correct it.

**mark58** · 12-19-2011, 07:43 AM

Originally Posted by bulldog shine

Tell them you want them to call Autogeek for the supplies to correct it.

Better yet , have them join and read the entire post!

**SeaJay's** · 12-19-2011, 08:47 AM

I've never had any luck getting anything from the dealerships in this area. Normally it's just here is a free oil change or some other free service that I typically don't want.

I always hang signs in my car and ensure the service rep I deal with knows that I don't want it washed.

I would definitely let the service manager know and ensure they have a note in your file of your compliant.

Other than that dealerships I swear just don't care about their customers. Once your out that door with your car all the caring goes with it!

**Bigpat** · 12-19-2011, 08:59 AM

I had a similar issue right after i bought my car i noticed a leak, brought to bmw... they checked it out then washed it.... swirled the heck out if it .... i complained on the spot...they didnt care, got an email survey, i complained... service manager called offering apologies, then district manager called offering apologies and "when you return call me directly ill make sure you are taken care of" but i was already turned off by the lack of giveadam by the floor people i wont be returning.

Mike Phillips · 12-19-2011, 09:07 AM

Originally Posted by calhoun1

So my question, is there any way to get the dealership to pay for a detail?

Most the people that work at dealerships have no clue as to how "we" think about the finish on our cars.

Seriously, you would think they have a clue but take my word for it they don't. They think swirls are an appearance feature that showcases the body lines of the car.

This article I wrote completely explains everything...

The difference between a swirl and squirrel

For clarification...

This is a Squirrel

These are Swirls

Whatever you do...

DON'T give them a chance to make it right by detailing your car. There are only "Horror Stories" about the quality of work done at dealerships, I for the life of me cannot think of a single thread on any forum where a person took their car back to let the dealership fix a problem they caused that turned out right.

If you can get some money out of them to pay an independent detailer to undo their damage go for it. Having great before pictures of your car and now "after" pictures after they washed it would be powerful.

Showing them this thread might help...

Good luck to you... hate reading horror stories like this...

**calhoun1** · 12-19-2011, 10:37 AM

Thanks for the response. My intention is to give them a call today. I am going to approach them nicely and see what happens. An angry call will never get anything accomplished. Just want to explain my position. I don't have high expectations of getting anything, but will give it a shot.

I understand the intention was good, but unfortunately the outcome was far from good. I will keep you guys updated if I get anything from them.

**Flash Gordon** · 12-19-2011, 11:14 AM

Originally Posted by calhoun1

Thanks for the response. My intention is to give them a call today. I am going to approach them nicely and see what happens. An angry call will never get anything accomplished. Just want to explain my position. I don't have high expectations of getting anything, but will give it a shot.

I understand the intention was good, but unfortunately the outcome was far from good. I will keep you guys updated if I get anything from them.

Being nice with these clowns will get you nothing but a free oil change

**Flash Gordon** · 12-19-2011, 11:28 AM

If I were you I would go up there in person

Its easier for someone to say NO over the phone then it is in person

You "gotta" be firm dealing with these ppl. If not, they'll have you apologizing to them before its all over with

**SkateForGirl** · 12-19-2011, 12:39 PM

Originally Posted by Flash Gordon

If I were you I would go up there in person

Its easier for someone to say NO over the phone then it is in person

You "gotta" be firm dealing with these ppl. If not, they'll have you apologizing to them before its all over with

I agree. Don't barge in their and start demanding but be firm with the fact that you would like to be compensated for something like this.