Griots ceramic all in one

[MisterSnoop]

Not sure what to say about that, obviously could be true up here in Alaska

I returned my product today and the manager said "it looks like spoiled milk"

We looked and all his product was the same

I told him there were issues and that Griot's had pulled it from their website

He said that was weird because he hadn't gotten notice of a recall or comeback

I guess I am not out any $ but I am dubious of trying to get anymore

IDK

Thanks for the heads up

The product on the shelf was separated too? It's a strange response given that they've commented in the past that they do freeze/thaw test their products. When I got mine, the weather was going below and above freezing. Kinda a problem if they can't ship it in the winter.

[chilly]

The product on the shelf was separated too? It's a strange response given that they've commented in the past that they do freeze/thaw test their products. When I got mine, the weather was going below and above freezing. Kinda a problem if they can't ship it in the winter.

Every bottle of AIO on the shelf looked just like our pictures

And despite the manager commenting on the product looking like spoiled milk I would bet you $100 if I walked in there tomorrow the same product would be on the shelf

I am underwhelmed by both Griots and the store where I bought it


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[chilly]

They have a livestream this week. I'll ask them about it.

Is this a YouTube thing?

How often do they do it?

[chilly]

Griots needs to stop live streams......they don't do themselves any favors....IMO

Open mouth, insert foot?

[MisterSnoop]

Is this a YouTube thing?

How often do they do it?

Yeah. They stream it on both YouTube and Facebook about once a month. You can watch past streams on YouTube. The topic varies. Tonight was foaming basics.

[chilly]

Yeah. They stream it on both YouTube and Facebook about once a month. You can watch past streams on YouTube. The topic varies. Tonight was foaming basics.

Thanks, and they take questions from folks logged on I assume?

[MisterSnoop]

Thanks, and they take questions from folks logged on I assume?

Yeah, Stevie answers questions in the chat and some questions Sam & Nick will answer in the stream. They started doing a followup video a few days afterward to provide answers to some additional questions asked that they didn't cover in the stream.

[Odrapnew]

Well, I'm in MN and we're finishing up winter, so I could see the freeze/thaw.
But, if that's the cause, why did it separate again after shaking it up and putting it inside at ~65F?

I'm on the edge to return mine as well (even though I opened it).
Or, at least reach out to Griots to get some input and hopefully resolution.

[chilly]

Well, I'm in MN and we're finishing up winter, so I could see the freeze/thaw.
But, if that's the cause, why did it separate again after shaking it up and putting it inside at ~65F?

I'm on the edge to return mine as well (even though I opened it).
Or, at least reach out to Griots to get some input and hopefully resolution.

I’m not sure about the separating at room temp issue

Once it’s damaged maybe it’s never going to “reintegrate”

I dated a chemistry major once 47-48 years ago but that’s as close as I have to any chemistry knowledge

I know you used yours and your results look great but I’m just not going to fight a product that’s not right

I haven’t heard anything back from Griots after giving them my contact info so we shall see what transpires


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[MisterSnoop]

During the livestream, they said people could email social@griotsgarage.com to get a replacement. I expect customer service would do the same?

At least 2 people brought up the issue.