Customer comment..

**Eric7810** · 03-03-2021, 02:44 PM

How would you guys respond to someone who, when talking to them about their vehicles, said to you “oh, that car is too old to be detailed..”

I’m trying to get his biz, but I was stumped on how to respond to that comment.

Or do I just tell myself he’s not a customer I want...

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**2black1s** · 03-03-2021, 04:45 PM

I would say something like this...

"Why don't you bring it by and let me take a look at it. You'd be surprised at the improvement that can be made on some older vehicles. No pressure, just let me have a look and we'll go from there. Not all old vehicles are salvageable but at least I can give you my professional opinion and recommendations along with what can be expected".

**weekend warrior** · 03-03-2021, 04:52 PM

Originally Posted by Eric7810

How would you guys respond to someone who, when talking to them about their vehicles, said to you “oh, that car is too old to be detailed..”

I’m trying to get his biz, but I was stumped on how to respond to that comment.

Or do I just tell myself he’s not a customer I want...

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Have you mentioned a price....maybe he is to cheap
offer to do it for a lesser price
tell him his car is the second most item he can buy besides his house
when he sells his car he will get more money for it

LOL maybe he is a lost cause....lots of luck

**PaulMys** · 03-03-2021, 05:52 PM

Did he come to you, Eric?

Or is he a 99%er that couldn't care less about what his vehicle looks like?

If he came to you, then the advice above is spot-on.

If not, you may not want to spend a bunch of time explaining to a "non-believer".

**JDGolden** · 03-03-2021, 06:30 PM

Just curious, what kind of car? Could always do a test spot, like a spoiler or part of the trunk lid to show the improvement.

**IH8SPM** · 03-03-2021, 06:44 PM

I would ask how the vehicle is used.

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**Billy Baldone** · 03-03-2021, 08:15 PM

Eric, I would slap his face, and challenge him to a good old fashioned duel..... with pistols..... ooooohhh or swords.... yeah, swords

**Coatingsarecrack** · 03-04-2021, 04:06 AM

I’m sales and can tell you that he doesn’t see value in your service for that car. His way of saying i dont want to spend the money.

You’d have to find a reason for him to see value in it. Agree with whoever recommended a test spot.

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**FUNX650** · 03-04-2021, 12:26 PM

Originally Posted by Eric7810

How would you guys respond to someone
who, when talking to them about their
vehicles, said to you “oh, that car is too
old to be detailed..”

I’m trying to get his biz, but I was stumped
on how to respond to that comment.

Or do I just tell myself he’s not a customer I want...

Prove him wrong!

•Sounds like he has more than just this
one—‘too old to be detailed’—vehicle.
-Offer to detail this vehicle gratis.

Afterwards, IMO:

•Once he sees the night—>day turnaround:
-Make room on your schedule for his other
vehicle(s). I’d bet that a lot of his family’s
and friends’ vehicles will also be awaiting
their turn at your detailing prowess.

Bob

**Eric7810** · 03-04-2021, 04:38 PM

Thanks for the responses guys, very very helpful.

He is a co worker of mine (I detail as a side job). He was asking about my detail gig, as the weather here in Michigan is starting to turn. I asked if his own car could use some love, and that’s when he insisted it was too old.

I think he’s just a tire kicker, but his comment made me realize I didn’t have a response ready for that one.

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