RagCo Ultra Black Sponge

[Coatingsarecrack]

I’m sure AG will have no issues replacing it. AG customer service is top notch. Shame Rag Company handled it the way they did.

Due to this feedback, I will no longer purchase TRC products. Sorry but customer service is still important in my book!

I had a IK foamer go bad 6-8 months and emailed them. They told me that warranty are through manufacturers. No contact info. I ask them for contact info and they didn’t have, told to check warranty info in box.

Explained that whole pack had accidentally got tossed and the basically told me to try the internet. The internet didn’t sell it to me... they did....


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[Bladegunner]

Hate to hear that about RC, I don't buy a whole bunch from them but probably nothing now. I realize they won't miss me but I need products from a company that stands behind them.

[richhinz]

I'm also not happy with Rag Co. bought the cyclone wash pad &mitt couple years ago from them. received them and it was missing microfiber had bare spots. Called them up and they said they had problems with them. they even took them off site for awhile. Said they would credit my card. Let's just say as of 1-21-21 nothing yet.

[fly07sti]

I’m surprised to hear of the bad CS from TRC. I have bought a few MF’s from them over the years and haven’t had any problems with them. When the FTW towel came out a while back, I had issues with loose threads and the owner of the company took care of it for me. I can also say that maybe some things have changed as I haven’t bought a lot from them in the past 18 months or so.

[HAMBO]

It's also not the first time I've had a problem with a RagCo product and they didn't simply take care of it...

I forwarded my reply from the RagCo to AG customer service, who without any questions shipped me out a replacement UBS. Honestly, AG's customer service has always been amazing. I can always count on them!

[PaulMys]

I have a dozen or so TRC towels, and they are pretty nice.

But not nice enough to continue buying from them if this is how they treat a customer.

Posting this here on AGO will get them some pretty bad publicity for thousands of serious detailers over a lousy sponge.

HAMBO-- maybe forward this thread to TRC??

[Bill D]

I never bought from them yet. Now I’m having second thoughts if I ever will

[Eldorado2k]

I prefer my Costco Kirklands over the beagle edgeless, so I’ve never really been a customer of theirs..

I did purchase the Rags 2 Riches soap the other day and they included a little sticker which is about as ugly as possible, so I won’t be sticking it on anything.. They also included this wierd little cloth that sort of feels like a mix between a handkerchief and a cheap polyester shirt from the 1970’s. Whatever it’s made of, I wouldn’t dare trying to use it on paint or anywhere near my car, not even on the wheels.

Does anyone know what material this little cloth is made of and what it’s intended purpose is supposed to be? Or is it some kind of prank to fool you into scratching up your own paint and become a return customer to Rag Company? What gives? Lol.

[Rsurfer]

To Eldo, Did you see all the swirls on that black Caddy presidential limo?

[Eldorado2k]

To Eldo, Did you see all the swirls on that black Caddy presidential limo?

Which Presidential limo? I haven’t really watched much TV lately, especially in regards to this new so called... Nope. Can’t even watch.