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  1. #11
    Regular Member Sleper's Avatar
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    Re: Customer never used floor mats, do you charge more?

    The question you might want to ask yourself if you are going to apply a discount if someone has molded rubber carpets because it is less work? I agree the customer must have proper expectations if their floors are very dirty. Bring it up to the next level or two. In my experience customers who do not care enough about their car to have proper floor mats are happy with the results of a good vacumn.

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  3. #12
    Super Member Eldorado2k's Avatar
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    Re: Customer never used floor mats, do you charge more?

    Quote Originally Posted by Sleper View Post
    The question you might want to ask yourself if you are going to apply a discount if someone has molded rubber carpets because it is less work? I agree the customer must have proper expectations if their floors are very dirty. Bring it up to the next level or two. In my experience customers who do not care enough about their car to have proper floor mats are happy with the results of a good vacumn.
    What if they recently bought the car and are looking to have it “detailed”?

    They wouldn’t be the reason why it’s in such bad shape. They’re simply looking to have you detail it because you’re supposed to be the professional who does this sort of stuff.

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  5. #13
    Super Member FUNX650's Avatar
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    Re: Customer never used floor mats, do you charge more?

    Let’s suppose the owner had actually
    used the floor mats, (and the driver’s
    floor mat had been especially dirtied);
    and you are tasked for their clean-up?


    Whatever the dollar amount that you
    would charge for that service could be,
    at the very least, a pretty good starting
    point to charge for the carpet cleaning
    service you have outlined in your OP.


    JMO.

    Bob
    "Be wary of the man who urges an action in which he himself incurs no risk."
    ~Joaquin de Setanti

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