Griots g9 broken?

[Reuben Brumby]

So my g9 just went out during a detail with 3 panels left.

I called Griots and they said that they're sending a new electric cord.

I tried making sure it would snap in place.
Anybody else have this issue?



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[Bruno Soares]

Being a new machine and a new manufacturer a few defects aren't too surprising. Thankfully Griot's has the best customer service in the business and will take care of you, now and whenever you need it in the future. No other brand will offer the same warranty on their polishers.

[Hermes1]

How frustrating to have this happen before completing your work, but you are in good hands with GG - they will make it right. I too have a new G9 and just finished doing my 35' 5th wheel with no issues, worked flawlessly.

[Troda]

Hmmm. My g9 failed during its first real use. Would shut off. I would pull the trigger a couple of times and it might be fine till I moved to the next area. No rhyme nor reason. Thought maybe it was the cord but couldn’t make it fail. No start became more frequent till it would only run for a second at anytime. GG tech had me check brushes for tightness. They were okay so they said send it back. Hope I’m not without it for a couple of weeks if it ends up being the cord.
On another note, because I’m obsessive I bought a G15 and a shinemaster m21 to work with while I wait.��

[Reuben Brumby]

Hmmm. My g9 failed during its first real use. Would shut off. I would pull the trigger a couple of times and it might be fine till I moved to the next area. No rhyme nor reason. Thought maybe it was the cord but couldn’t make it fail. No start became more frequent till it would only run for a second at anytime. GG tech had me check brushes for tightness. They were okay so they said send it back. Hope I’m not without it for a couple of weeks if it ends up being the cord.
On another note, because I’m obsessive I bought a G15 and a shinemaster m21 to work with while I wait.��

Keep us posted

Sent from my SM-N950U using Autogeekonline mobile app

[UncleDavy]

I hope this isn't a constant issue. I just asked Santa Claus for one.

[RZJZA80]

It's good practice to re seat the brushes to be sure that's not the issue. I've had one GG polisher stop working (G21) and I removed the brushes and put them back in, and 2 years later still working perfectly.

[PaulMys]

It's good practice to re seat the brushes to be sure that's not the issue. I've had one GG polisher stop working (G21) and I removed the brushes and put them back in, and 2 years later still working perfectly.

Exactly.

[Marc Hufnagel]

i just received mine last week and from speed 3 to 6 the motor makes a very unpleasant high-piutched squealing sound. I think I will give them a call.

[Troda]

I did try reseating the brushes without effect. I will say the staff at Griots have been very responsive.